Abstract
Supporting young people to participate in societal development is an important factor in achieving sustainable future. Digital solutions can be designed to help youth participate in civic activities, such as city planning and legislation. To this end, we are using human-centered approach to study how digital tools can help youth discuss their ideas on various societal issues. Chatbots are conversational agents that have potential to trigger and support thought processes, as well as online activities. In this context, we are exploring how chatbots – which we call CivicBots – can be used to support youth (16–27 years) in societal participation. We created three scenarios for CivicBots and evaluated them with the youth in an online survey (N = 54). Positive perceptions of the youth concerning CivicBots suggest that CivicBots can advance equality and they may be able to reach youth better than a real person. On the negative side, CivicBots may cause unpleasant interactions by their over-proactive behaviour, and trustworthiness is affected by fears that the bot does not respect user’s privacy, or that it provides biased or limited information about societally important issues.
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Notes
- 1.
ALL-YOUTH is a large research project by five research partners, funded by Strategic Research Council of Finland, in association with Academy of Finland, see https://www.allyouthstn.fi/en/all-youth-2/
- 2.
Pepper and Nao are examples of commercial social robots, see https://www.softbankrobotics.com/us/pepper and https://www.softbankrobotics.com/us/nao.
- 3.
This term has been used for a slightly different purpose by Civic Chatbot company (http://www.civicchatbots.com), i.e. supporting conversation between authorities and civic entities.
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Acknowledgements
We thank Jutta Pietilä for her comments on the early version of the paper. We are grateful for the Strategic Research Council of Finland for the ALL-YOUTH grant (decision no 312689).
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Väänänen, K., Hiltunen, A., Varsaluoma, J., Pietilä, I. (2020). CivicBots – Chatbots for Supporting Youth in Societal Participation. In: Følstad, A., et al. Chatbot Research and Design. CONVERSATIONS 2019. Lecture Notes in Computer Science(), vol 11970. Springer, Cham. https://doi.org/10.1007/978-3-030-39540-7_10
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