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Conference on Advanced Information Technologies for Management

Conference on Information Systems Management

AITM 2019, ISM 2019: Information Technology for Management: Current Research and Future Directions pp 63–75Cite as

Using Heuristics for Assessing the Usability of the Public Information Bulletins in Poland

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Part of the book series: Lecture Notes in Business Information Processing ((LNBIP,volume 380))

Abstract

Increasing attention is being paid to the usability of public administration websites. Websites of this kind should offer appropriate functionality as well as being accessible to their users. This, among other things, is due to the many regulations introduced by countries’ governments. The aim of this paper is to present the most common usability errors identified on the websites of public administration units and the preliminary results of the assessment of the usability of Polish twenty largest cities’ Public Information Bulletin websites with the use of the heuristic evaluation. The study was conducted according to the heuristics method proposed by J. Nielsen. The main groups of errors affecting the usability of such websites were identified. Each of the error groups was assessed by an expert in terms of its importance for the overall assessment of the website’s usefulness. On this basis, the categories were assigned ranks from 1 to 5. This enabled indicating errors on the websites under study, as well as performing a comparison of the websites of the Public Information Bulletin of selected cities. The contribution of the article consists in the proposal of fourteen categories of heuristics for testing the usability and accessibility of public administration websites. The article presents a survey of public administration websites (on the example of the Public Information Bulletin in Poland) using the proposed heuristics.

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Authors and Affiliations

  1. Wroclaw University of Economics and Business, Wrocław, Poland

    Łukasz Krawiec & Helena Dudycz

Authors
  1. Łukasz Krawiec
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  2. Helena Dudycz
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Correspondence to Łukasz Krawiec .

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  1. University of Economics in Katowice, Katowice, Poland

    Ewa Ziemba

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Krawiec, Ł., Dudycz, H. (2020). Using Heuristics for Assessing the Usability of the Public Information Bulletins in Poland. In: Ziemba, E. (eds) Information Technology for Management: Current Research and Future Directions. AITM ISM 2019 2019. Lecture Notes in Business Information Processing, vol 380. Springer, Cham. https://doi.org/10.1007/978-3-030-43353-6_4

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  • DOI: https://doi.org/10.1007/978-3-030-43353-6_4

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  • Publisher Name: Springer, Cham

  • Print ISBN: 978-3-030-43352-9

  • Online ISBN: 978-3-030-43353-6

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