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Digital Divide vs e-Government: Analyzing Italian Public Service

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Web, Artificial Intelligence and Network Applications (WAINA 2020)

Part of the book series: Advances in Intelligent Systems and Computing ((AISC,volume 1150))

Abstract

The nature of the digital divide is a complex and debated issue; therefore, an accurate diagnosis of its causes is an imperative in order to discern and implement the proper solutions. The aim of this paper is to improve the accumulation of knowledge concerning the factors that can determine the reduction of the digital divide inside a macro area. Following this research stream, this study analyzes the interaction level between government and both citizens and businesses for public service delivery in order to understand government competences creating inclusion and participation and reducing the digital divide. The methodology was developed with the support of a qualitative analysis, monitoring the period 2018–2019 with an interaction level measurement model, between government and both citizens and businesses for public service delivery. The model has been developed following the classification standards adopted by OECD. The issues of Italian regions and the digital divide should be investigated to enhance the social and economic Italian development.

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Author information

Authors and Affiliations

  1. Engineering Department, University of Campania “L. Vanvitelli”, Via Roma n. 29, Aversa, CE, Italy

    Alfonso Marino & Paolo Pariso

Authors
  1. Alfonso Marino
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  2. Paolo Pariso
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Corresponding author

Correspondence to Paolo Pariso .

Editor information

Editors and Affiliations

  1. Department of Information and Communication Engineering, Fukuoka Institute of Technology, Fukuoka, Japan

    Leonard Barolli

  2. Department of Electrical Engineering and Information Technology, University of Naples “Frederico II”, Naples, Italy

    Flora Amato

  3. Department of Political Science, University of Campania Luigi Vanvitelli, Caserta, Italy

    Francesco Moscato

  4. Faculty of Business Administration, Rissho University, Tokyo, Japan

    Tomoya Enokido

  5. Department of Advanced Sciences, Hosei University, Tokyo, Japan

    Makoto Takizawa

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Marino, A., Pariso, P. (2020). Digital Divide vs e-Government: Analyzing Italian Public Service. In: Barolli, L., Amato, F., Moscato, F., Enokido, T., Takizawa, M. (eds) Web, Artificial Intelligence and Network Applications. WAINA 2020. Advances in Intelligent Systems and Computing, vol 1150. Springer, Cham. https://doi.org/10.1007/978-3-030-44038-1_64

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