Abstract
Technological solutions have been playing an important role in health care provision and their implementation in social care area, though a bit slower, promises good outcomes in terms of the quality of care delivery. The study reported in this paper analysed the shifting process from a typical paper registration to a registration performed by a web-based platform (i.e., the Ankira® platform) in a Portuguese social care institution. In order to gather evidence and best practices, 13630 registries were analysed, 6390 in paper format and 7240 from the web-based platform. The results show that the shifting from paper to the web-based platform lead to a significant error rate decline in all type of registers, which demonstrates the significant impact of the introduction of information technologies to support social care provision.
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Acknowledgements
This work was financially supported by National Funds through FCT – Fundação para a Ciência e a Tecnologia, I.P., under the project UI IEETA: UID/CEC/00127/2019.
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Martins, A.I., Caravau, H., Rosa, A.F., Almeida, A.F., Rocha, N.P. (2020). Social Care Services for Older Adults: Paper Registration Versus a Web-Based Platform Registration. In: Rocha, Á., Adeli, H., Reis, L., Costanzo, S., Orovic, I., Moreira, F. (eds) Trends and Innovations in Information Systems and Technologies. WorldCIST 2020. Advances in Intelligent Systems and Computing, vol 1160. Springer, Cham. https://doi.org/10.1007/978-3-030-45691-7_18
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DOI: https://doi.org/10.1007/978-3-030-45691-7_18
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