Abstract
The information source of voice interaction system response may influence users’ affective experience. This research is to get a better understanding of whether information source should be provided in the response of voice interaction system and what types of information source should be used to offer a better affective experience to users. In this study, we explored the effect of three different information source types (no information source, information source from professional organizations, information source from internet users) of voice interaction system’s responses on users’ affective experience from five different application scenarios (music query, news query, health query, travel query, and restaurant query). Three questions, including affection, acceptance and satisfaction, were used to measure users’ affective experience. All quantitative data were collected based on the E-Prime experimental platform and 21 participants took part in this study. The results showed that, as a whole, participants preferred the responses with information sources from professional organizations, while there was no significant difference between information source from internet users and no information source. In different application scenarios, the types of information sources preferred by users were different. In music query, news query, and health query scenarios, it was recommended to consider information source from professional organizations; In travel query and restaurant query scenarios, it was suggested to consider information source from internet users.
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Zhang, Y., Zhou, R., Sun, Y., Zou, L., Wang, H., Zhao, M. (2020). Whether Information Source Should Be Provided in the Response of Voice Interaction System?. In: Harris, D., Li, WC. (eds) Engineering Psychology and Cognitive Ergonomics. Mental Workload, Human Physiology, and Human Energy. HCII 2020. Lecture Notes in Computer Science(), vol 12186. Springer, Cham. https://doi.org/10.1007/978-3-030-49044-7_21
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DOI: https://doi.org/10.1007/978-3-030-49044-7_21
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