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International Conference on Human-Computer Interaction

HCII 2020: Human-Computer Interaction. Multimodal and Natural Interaction pp 580–591Cite as

Trust on Service Robots: A Pilot Study on the Influence of Eyes in Humanoid Robots During a VR Emergency Egress

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Part of the book series: Lecture Notes in Computer Science ((LNISA,volume 12182))

Abstract

Robots are found to be good, capable and trustworthy companions in various areas, including high-risk situations or emergencies, but some limitations regarding their acceptance have been reported. Amongst other aspects of the Human-Robot Interaction, trust in the robot has been considered as a main indicator of acceptance. Thus, to investigate the dynamics of human-robot acceptance, this study used a virtual reality simulation of an emergency egress to assess the influence of the robot’s appearance on trust. In particular, we were interested in examining the influence of the eyes in the robot on the participants’ decision to follow it to the exit. Since the type of interaction scenario is also a factor with an impact on trust, two environmental affordance conditions (favourable vs. unfavourable) were tested because of their well-established impact on wayfinding decisions. The results show the participants trusted the robot and followed it to the exit but, although the results favour the robot with eyes, no statistically significant differences were found in either environmental affordance. Moreover, despite perceiving the robot as machinelike and artificial, the majority of the participants felt compelled to follow it, also considering it friendly, kind, pleasant, nice, competent, knowledgeable, responsible, intelligent and sensible. Regardless of the existence of eyes, the service robot tested seems to be a promising solution for emergency egress situations in complex buildings.

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Acknowledgments

This study was conducted at the UNIDCOM UX.Lab, supported by the Fundação para a Ciência e Tecnologia, (FCT), under Grant No. UID/DES/00711/2019 attributed to UNIDCOM – Unidade de Investigação em Design e Comunicação, Lisbon, Portugal. Júlia Teles was partly supported by the FCT, under Grant UIDB/00447/2020 to CIPER - Centro Interdisciplinar para o Estudo da Performance Humana (unit 447). The authors would like to thank the support and kind assistance provided by José Graça, from IADE’s Games and Apps Lab for his help with programming the VR simulation.

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Authors and Affiliations

  1. IADE, Universidade Europeia, Av. D. Carlos I, 4, 1200-649, Lisbon, Portugal

    André Diogo, Hande Ayanoglu & Emília Duarte

  2. UNIDCOM/IADE, Av. D. Carlos I, 4, 1200-649, Lisbon, Portugal

    Hande Ayanoglu & Emília Duarte

  3. Mathematics Unit, Faculdade de Motricidade Humana, Universidade de Lisboa, Estrada da Costa, 1499-002, Cruz Quebrada - Dafundo, Portugal

    Júlia Teles

  4. CIPER – Centro Interdisciplinar para o Estudo da Performance Humana, Estrada da Costa, 1499-002, Cruz Quebrada - Dafundo, Portugal

    Júlia Teles

Authors
  1. André Diogo
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  2. Hande Ayanoglu
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  3. Júlia Teles
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  4. Emília Duarte
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Corresponding author

Correspondence to Hande Ayanoglu .

Editor information

Editors and Affiliations

  1. The Open University of Japan, Chiba, Japan

    Masaaki Kurosu

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Diogo, A., Ayanoglu, H., Teles, J., Duarte, E. (2020). Trust on Service Robots: A Pilot Study on the Influence of Eyes in Humanoid Robots During a VR Emergency Egress. In: Kurosu, M. (eds) Human-Computer Interaction. Multimodal and Natural Interaction. HCII 2020. Lecture Notes in Computer Science(), vol 12182. Springer, Cham. https://doi.org/10.1007/978-3-030-49062-1_39

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  • DOI: https://doi.org/10.1007/978-3-030-49062-1_39

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  • Publisher Name: Springer, Cham

  • Print ISBN: 978-3-030-49061-4

  • Online ISBN: 978-3-030-49062-1

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