Abstract
E-Commerce has been reaching considerably amount of sales around the globe, being a key factor mobile devices. However, not all enjoy its characteristics as is the case of visually impaired people. This study follows the methodology proposed by Quiñones to elaborate heuristics centered in a specific user experience aspect as is accessibility, in order to understand needs and help develop better mobile apps.
Access this chapter
Tax calculation will be finalised at checkout
Purchases are for personal use only
References
2010 ADA regulations. https://www.ada.gov/2010_regs.htm
Equality Act 2010: guidance - GOV.UK. https://www.gov.uk/guidance/equality-act-2010-guidance
ICD-10 Version:2016. http://apps.who.int/classifications/icd10/browse/2016/en#/H54
Web Content Accessibility Guidelines (WCAG) 2.1 (2018). https://www.w3.org/TR/WCAG21/
Acosta-Vargas, P., Salvador-Ullauri, L., Pérez-Medina, J.L., Zalakeviciute, R., Hernandez, W.: Heuristic method of evaluating accessibility of mobile in selected applications for air quality monitoring. In: Nunes, I.L. (ed.) AHFE 2019. AISC, vol. 959, pp. 485–495. Springer, Cham (2020). https://doi.org/10.1007/978-3-030-20040-4_44
American Academy of Ophthalmology:¿Qué es el glaucoma? (2018). https://www.aao.org/salud-ocular/enfermedades/que-es-la-glaucoma
AOA: Presbyopia. https://www.aoa.org/patients-and-public/eye-and-vision-problems/glossary-of-eye-and-vision-conditions/presbyopia
Bose, R., Jürgensen, H.: Accessibility of E-Commerce Websites for Vision-Impaired Persons, pp. 121–128. Springer, Cham (2014). https://doi.org/10.1007/978-3-319-08596-8_18
Bourne, R., et al.: Magnitude, temporal trends, and projections of the global prevalence of blindness and distance and near vision impairment: a systematic review and meta-analysis. Lancet Global Health 5(9), e888–e897 (2017)
Damaceno, R.J.P., Braga, J.C., Mena-Chalco, J.P.: Mobile device accessibility for the visually impaired: problems mapping and recommendations. Univ. Access Inf. Soc. 1–15 (2017). https://doi.org/10.1007/s10209-017-0540-1
DeLone, W.H., McLean, E.R.: Measuring e-Commerce success: applying the DeLone & McLean information systems success model. Int. J. Electron. Commerce 9(1), 31–47 (2004). https://doi.org/10.1080/10864415.2004.11044317
Díaz-Bossini, J.-M., Moreno, L., Martínez, P.: Towards mobile accessibility for older people: a user centered evaluation. In: Stephanidis, C., Antona, M. (eds.) UAHCI 2014. LNCS, vol. 8515, pp. 58–68. Springer, Cham (2014). https://doi.org/10.1007/978-3-319-07446-7_6
EMarketer: Worldwide Retail and Ecommerce Sales: eMarketer’s Updated Forecast and New Mcommerce Estimates for 2016–2021 - eMarketer. https://www.emarketer.com/Report/Worldwide-Retail-Ecommerce-Sales-eMarketers-Updated-Forecast-New-Mcommerce-Estimates-20162021/2002182
European Commission: European Accessibility Act - Employment, Social Affairs & Inclusion. http://ec.europa.eu/social/main.jsp?catId=1202
EyeDOCS: Age-Related Macular Degeneration (AMD). http://www.eyedocsottawa.com/services-special-vision/special-vision-concerns/age-related-macular-degeneration-amd/
Flaxman, S.R., et al.: Global causes of blindness and distance vision impairment 1990–2020: a systematic review and meta-analysis. Lancet Global Health 5(12), e1221–e1234 (2017). http://www.ncbi.nlm.nih.gov/pubmed/29032195
Ghidini, E., Almeida, W.D., Manssour, I.H., Silveira, M.S.: Developing apps for visually impaired people: Lessons learned from practice. In: Proceedings of the Annual Hawaii International Conference on System Sciences, vol. 2016-March, pp. 5691–5700 (2016)
International Organization for Standardization: ISO/IEC Guide 71:2014 - Guide for addressing accessibility in standards (2014). https://www.iso.org/standard/57385.html
Law Office of Lainey Feingold: Big Win for Blind Shopper in First U.S. ADA Web Accessibility Trial. https://www.lflegal.com/2017/06/winn-dixie/
Mi, N., Cavuoto, L.A., Benson, K., Smith-Jackson, T., Nussbaum, M.A.: A heuristic checklist for an accessible smartphone interface design. Univ. Access Inf. Soc. 13(4), 351–365 (2014). https://doi.org/10.1007/s10209-013-0321-4
National Eye Institute: Facts About Refractive Errors (2010). https://nei.nih.gov/health/errors/errors
National Eye Institute: Facts About Age-Related Macular Degeneration (2015). https://nei.nih.gov/health/maculardegen/armd_facts
National Eye Institute: Facts About Cataract (2015). https://nei.nih.gov/health/cataract/cataract_facts
National Eye Institute: Facts About Diabetic Eye Disease (2015). https://nei.nih.gov/health/diabetic/retinopathy
National Eye Institute: Facts About Glaucoma (2015). https://nei.nih.gov/health/glaucoma/glaucoma_facts
National Eye Institute: La Retinopatía Diabética Lo que usted debe saber (2016). https://nei.nih.gov/health/espanol/retinopatia
Pennsylvania Record: Blind woman sues Toys “R” Us, alleging violation of federal disabilities act. https://pennrecord.com/stories/510637970-blind-woman-sues-toys-r-us-alleging-violation-of-federal-disabilities-act
Quiñones, D., Rusu, C.: Applying a methodology to develop user eXperience heuristics. Comput. Standards Interfaces 66, 103345 (2019)
Quiñones, D., Rusu, C., Rusu, V.: A methodology to develop usability/user experience heuristics. Comput. Standards Interfaces 59, 109–129 (2018). https://www.sciencedirect.com/science/article/abs/pii/S0920548917303860
Sohaib, O., Kang, K.: E-commerce web accessibility for people with disabilities. In: Gołuchowski, J., Pańkowska, M., Linger, H., Barry, C., Lang, M., Schneider, C. (eds.) Complexity in Information Systems Development. LNISO, vol. 22, pp. 87–100. Springer, Cham (2017). https://doi.org/10.1007/978-3-319-52593-8_6
W3C: Mobile Accessibility: How WCAG 2.0 and Other W3C/WAI Guidelines Apply to Mobile (2015). https://www.w3.org/TR/mobile-accessibility-mapping/
Watanabe, T., Yamaguchi, T., Minatani, K.: Advantages and drawbacks of smartphones and tablets for visually impaired people - analysis of ICT user survey results. IEICE Trans. Inf. Syst. E98.D(4), 922–929 (2015). https://www.jstage.jst.go.jp/article/transinf/E98.D/4/E98.D_2014EDP7317/_article
World Health Organization: What is a refractive error? (2013). http://www.who.int/features/qa/45/en/
Yang, H., Peng, Q., Gao, Q., Patrick Rau, P.-L.: Design of a clothing shopping guide website for visually impaired people. In: Rau, P.L.P. (ed.) CCD 2015. LNCS, vol. 9180, pp. 253–261. Springer, Cham (2015). https://doi.org/10.1007/978-3-319-20907-4_23
Author information
Authors and Affiliations
Corresponding author
Editor information
Editors and Affiliations
Rights and permissions
Copyright information
© 2020 Springer Nature Switzerland AG
About this paper
Cite this paper
Pereda, K., Murillo, B., Paz, F. (2020). Visually Impaired Accessibility Heuristics Proposal for e-Commerce Mobile Applications. In: Marcus, A., Rosenzweig, E. (eds) Design, User Experience, and Usability. Interaction Design. HCII 2020. Lecture Notes in Computer Science(), vol 12200. Springer, Cham. https://doi.org/10.1007/978-3-030-49713-2_17
Download citation
DOI: https://doi.org/10.1007/978-3-030-49713-2_17
Published:
Publisher Name: Springer, Cham
Print ISBN: 978-3-030-49712-5
Online ISBN: 978-3-030-49713-2
eBook Packages: Computer ScienceComputer Science (R0)