Abstract
The knowledge and application of usability methods and practices have not yet found widespread adoption in practice. It is still frequently the case that products are launched on the market that have not been tested for usability once and therefore do not meet the demands and requirements of their customers. This fact seems to be surprising, as customers, especially in the last few years, have developed ever higher demands on the user-friendliness of products and services. Therefore, this paper presents a new framework for testing the usability of products and services - the so-called Usability Testessen. This concept is based on the approach of discount usability engineering developed by Nielsen and is an event that provides a creative and at the same time productive space to test products of several companies free of costs by independent third parties using well-known discount usability methods. Due to the reduction of costs and effort for the preparation and execution of usability tests, this concept is a great advantage especially for small and medium-sized companies and startups, as they usually have to struggle with scarce resources and at the same time high market pressure. In this paper, the individual phases of the Usability Testessen and the stakeholders involved are presented in more detail. A short summary of the key results of a qualitative evaluation should also show that the newly developed concept is very well received in practice.
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Feuersenger, H., Arndt, HK., Riechers, K.A. (2020). The Usability Testessen – An Innovative Framework for Usability Testing in Practice. In: Marcus, A., Rosenzweig, E. (eds) Design, User Experience, and Usability. Interaction Design. HCII 2020. Lecture Notes in Computer Science(), vol 12200. Springer, Cham. https://doi.org/10.1007/978-3-030-49713-2_7
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