Abstract
This paper analyses the workplace engagement of operators in traffic control rooms (OTCR) through two examples from a qualitative study of two traffic control rooms in a southwestern China province. It aims at providing an empirical basis for subsequent User Experience (UX) Design research and practice within a workplace environment. In previous research, engagement in the workplace has been well-documented to be closely related to productivity in groups and organisations. In traffic control rooms, the work performance of operators largely depends on the varying levels of their engagement with their work, which is of great importance to road safety. However, how UX design could be used to enhance the work engagement of OTCR is an area that has been largely, if not entirely, overlooked in existing literature. This paper presents the research methodology and a theoretical understanding of engagement that seeks to provide theoretically informed and empirically grounded strategies for UX based design of effective and satisfying interaction between OTCR and the technologies they use.
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Jin, L., Mitchell, V., May, A. (2020). Understanding Engagement in the Workplace: Studying Operators in Chinese Traffic Control Rooms. In: Marcus, A., Rosenzweig, E. (eds) Design, User Experience, and Usability. Design for Contemporary Interactive Environments. HCII 2020. Lecture Notes in Computer Science(), vol 12201. Springer, Cham. https://doi.org/10.1007/978-3-030-49760-6_46
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