Abstract
This article presents the results of industrial field studies and the derivation of an approach to ensure an optimal task-technology fit between industrial tasks and information and communication technologies. Against the background of current developments in the field of information and communication technologies, binocular smart glasses were tested as a work assistance within the scope field studies in electronics manufacturing. It was possible to collect data about the user expectations before using the technology and the user experience after using the technology. Furthermore, a comparison between binocular smart glasses and two alternative technologies was conducted. The results show the importance of a high task-technology fit for the benefit, acceptance and usability of mobile information and communication technologies as work assistance. The study points up the current problem that the introduction of new technologies as work assistance is often technology-driven and only rarely problem- or solution-oriented. This is even more difficult by the fact that there is no structured method to compare technology functions and the characteristics of work tasks for providing indications of a suitable technology for considered use cases.
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Acknowledgement
The research and development project Glass@Service that forms the basis for this report is funded under project No. 01MD16008B within the scope of the Smart Services World technology program run by the Federal Ministry for Economic Affairs and Energy and is managed by the project management agency at the German Aerospace Center (DLR-PT). The author is responsible for the contents of this publication.
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Terhoeven, J., Wischniewski, S. (2020). Approach to Ensure an Optimal Task-Technology Fit Between Industrial Tasks and Modern Information and Communication Technologies. In: Duffy, V. (eds) Digital Human Modeling and Applications in Health, Safety, Ergonomics and Risk Management. Human Communication, Organization and Work. HCII 2020. Lecture Notes in Computer Science(), vol 12199. Springer, Cham. https://doi.org/10.1007/978-3-030-49907-5_13
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