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Attitudinal and Behavioral Differences Between Older and Younger Adults Using Mobile Devices

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Human Aspects of IT for the Aged Population. Technologies, Design and User Experience (HCII 2020)

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Abstract

Research has shown that older adults take more time to perform tasks and have higher satisfaction than younger adults for a variety of activities. Through a series of controlled experiments at the U.S. Census Bureau, we confirm that older adults do take longer to complete surveys on smartphones, but the increase in satisfaction compared to younger adults is only marginally significant. In these experiments, we also found that the age effects do not vary by the smartphone survey designs tested, suggesting that designers could focus on improving designs for older adults and younger adults would benefit from those changes.

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Acknowledgements

The study was supported by the U.S. Census Bureau’s Innovation and Operational Efficiency Program. We thank Russell Sanders, Christopher Antoun, Brian Falcone, Ivonne Figueroa, Alda Rivas, Joanna Lineback, Sabin Lakhe, Kevin Younes, and the MetroStar team. We also thank Eugene Loos, Jenny Childs, Thomas Mathew, Shaun Genter, Paul Beatty, and Joanne Pascale for reviews of the paper.

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Authors and Affiliations

  1. U.S. Census Bureau, Washington D.C., USA

    Elizabeth Nichols, Erica Olmsted-Hawala, Andrew Raim & Lin Wang

Authors
  1. Elizabeth Nichols
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  2. Erica Olmsted-Hawala
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  3. Andrew Raim
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  4. Lin Wang
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Corresponding authors

Correspondence to Elizabeth Nichols , Erica Olmsted-Hawala , Andrew Raim or Lin Wang .

Editor information

Editors and Affiliations

  1. Tsinghua University, Beijing, China

    Qin Gao

  2. Chongqing University, Chongqing, China

    Jia Zhou

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Nichols, E., Olmsted-Hawala, E., Raim, A., Wang, L. (2020). Attitudinal and Behavioral Differences Between Older and Younger Adults Using Mobile Devices. In: Gao, Q., Zhou, J. (eds) Human Aspects of IT for the Aged Population. Technologies, Design and User Experience. HCII 2020. Lecture Notes in Computer Science(), vol 12207. Springer, Cham. https://doi.org/10.1007/978-3-030-50252-2_25

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  • DOI: https://doi.org/10.1007/978-3-030-50252-2_25

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  • Publisher Name: Springer, Cham

  • Print ISBN: 978-3-030-50251-5

  • Online ISBN: 978-3-030-50252-2

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