Abstract
In intelligent autonomous mobility, drivers become passengers tailoring their journey to individual needs. With no human driver on board, the question arises how the exchange of information between passenger and vehicle is appropriately designed as regards the booking process, recognition and welcoming, in-vehicle interaction, etc. To this, detailed knowledge about user requirements for communication technologies and services is needed, which were therefore investigated in this study. A two-step research approach was chosen, including qualitative and quantitative methods. Results showed generally positive attitudes towards autonomous mobility and a high willingness to ride in a self-driving car. Perceived advantages appeared to compensate for potential disadvantages in this context. With regard to communication services in on-demand shuttles, technologies already known from other application fields were commonly preferred. Online services, particularly smartphone and website, were selected for booking. The use of monitoring technologies to prevent crime, vandalism, and health emergencies was overall accepted, indicating an increased need for security among future user groups, which has to be taken into account in the technical development of autonomous mobility services. Findings of this study are of interest to both, science (experts in mobility and acceptance research) and industry (development and design of vehicle to passenger communication).
Keywords
Access this chapter
Tax calculation will be finalised at checkout
Purchases are for personal use only
References
Bazilinskyy, P., de Winter, J.: Auditory interfaces in automated driving: an international survey. PeerJ Comput. Sci. 1, e13 (2015). https://doi.org/10.7717/peerj-cs.13
Brell, T., Biermann, H., Philipsen, R., Ziefle, M.: Conditional privacy: users’ perception of data privacy in autonomous driving. In: Proceedings of the 5th International Conference on Vehicle Technology and Intelligent Transport Systems, (VEHITS 2019), pp. 352–359. SCITEPRESS - Science and Technology Publications, LDA (2019)
Choi, J.K., Ji, Y.G.: Investigating the importance of trust on adopting an autonomous vehicle. Int. J. Hum. Comput. Interact. 31(10), 692–702 (2015). https://doi.org/10.1080/10447318.2015.1070549
Clamann, M., Aubert, M., Cummings, M.L.: Evaluation of vehicle-to-pedestrian communication displays for autonomous vehicles. Technical report, Transportation Research Board (2017)
Field, A.: Discovering Statistics Using SPSS, 3rd edn. Sage Publications Ltd., London (2009)
Frison, A.K., Wintersberger, P., Liu, T., Riener, A.: Why do you like to drive automated? A context-dependent analysis of highly automated driving to elaborate requirements for intelligent user interfaces. In: Proceedings of the 24th International Conference on Intelligent User Interfaces - IUI 2019, Marina del Rey, CA, USA, 17–20 March 2019, pp. 528–537 (2019). https://doi.org/10.1145/3301275.3302331. http://dl.acm.org/citation.cfm?doid=3301275.3302331
Haeuslschmid, R., Buelow, M.V.: Supporting trust in autonomous driving. In: IUI 2017, pp. 319–329 (2017). https://doi.org/10.1145/3025171.3025198
Hoff, K.A., Bashir, M.: Trust in automation: integrating empirical evidence on factors that influence trust. Hum. Factors 57(3), 407–434 (2015). https://doi.org/10.1177/0018720814547570
Hohenberger, C., Spörrle, M., Welpe, I.: How and why do men and women differ in their willingness to use automated cars? The influence of emotions across different age groups. Transp. Res. Part A Policy Pract. 94, 374–385 (2016)
Jiménez, F., Naranjo, J.E., Anaya, J.J., García, F., Ponz, A., Armingol, J.M.: Advanced driver assistance system for road environments to improve safety and efficiency. Transp. Res. Procedia 14, 2245–2254 (2016)
König, M., Neumayr, L.: Users’ resistance towards radical innovations: the case of the self-driving car. Transp. Res. Part F 44, 42–52 (2017)
Kyriakidis, M., et al.: A human factors perspective on automated driving. Theor. Issues Ergon. Sci. 20(3), 223–249 (2019)
Lee, C., Ward, C., Raue, M., D’Ambrosio, L., Coughlin, J.F.: Age differences in acceptance of self-driving cars: a survey of perceptions and attitudes. In: Zhou, J., Salvendy, G. (eds.) ITAP 2017. LNCS, vol. 10297, pp. 3–13. Springer, Cham (2017). https://doi.org/10.1007/978-3-319-58530-7_1
Löcken, A., Heuten, W., Boll, S.: Enlightening drivers: a survey on in-vehicle light displays. In: AutomotiveUI 2016–Proceedings of the 8th International Conference on Automotive User Interfaces and Interactive Vehicular Applications, pp. 97–104 (2016). https://doi.org/10.1145/3003715.3005416
Michałowska, M., Ogłoziński, M.: Autonomous vehicles and road safety. In: Mikulski, J. (ed.) TST 2017. CCIS, vol. 715, pp. 191–202. Springer, Cham (2017). https://doi.org/10.1007/978-3-319-66251-0_16
Neyer, F.J., Felber, J., Gebhardt, C.: Entwicklung und Validierung einer Kurzskala zur Erfassung von Technikbereitschaft (technology commitment). Diagnostica 58(2), 87–99 (2012). https://doi.org/10.1026/0012-1924/a000067
Olaverri-Monreal, C.: Autonomous vehicles and smart mobility related technologies. Infocommun. J. 8(2), 17–24 (2016)
Panagiotopoulos, I., Dimitrakopoulos, G.: An empirical investigation on consumers’ intentions towards autonomous driving. Transp. Res. Part C Emerg. Technol. 95, 773–784 (2018). https://doi.org/10.1016/j.trc.2018.08.013
Pavone, M.: Autonomous mobility-on-demand systems for future urban mobility. In: Maurer, M., Gerdes, J.C., Lenz, B., Winner, H. (eds.) Autonomes Fahren [Autonomous Driving], pp. 399–416. Springer, Heidelberg (2015). https://doi.org/10.1007/978-3-662-45854-9_19
Philipsen, R., Brell, T., Ziefle, M.: Carriage without a driver – user requirements for intelligent autonomous mobility services. In: Stanton, N. (ed.) AHFE 2018. AISC, vol. 786, pp. 339–350. Springer, Cham (2019). https://doi.org/10.1007/978-3-319-93885-1_31
Schaefer, K.E., Chen, J.Y., Szalma, J.L., Hancock, P.A.: A meta-analysis of factors influencing the development of trust in automation: implications for understanding autonomy in future systems. Hum. Factors 58(3), 377–400 (2016). https://doi.org/10.1177/0018720816634228
Schaefer, K.E., Straub, E.R.: Will passengers trust driverless vehicles? Removing the steering wheel and pedals. In: 2016 IEEE International Multi-Disciplinary Conference on Cognitive Methods in Situation Awareness and Decision Support (CogSIMA), pp. 159–165 (2016). https://doi.org/10.1109/COGSIMA.2016.7497804
Schieben, A., Wilbrink, M., Kettwich, C., Madigan, R., Louw, T., Merat, N.: Designing the interaction of automated vehicles with other traffic participants: design considerations based on human needs and expectations. Cogn. Technol. Work 21(1), 69–85 (2018). https://doi.org/10.1007/s10111-018-0521-z
Schmidt, T., Philipsen, R., Ziefle, M.: From V2X to Control2Trust. In: Tryfonas, T., Askoxylakis, I. (eds.) HAS 2015. LNCS, vol. 9190, pp. 570–581. Springer, Cham (2015). https://doi.org/10.1007/978-3-319-20376-8_51
Schmidt, T., Philipsen, R., Ziefle, M.: Safety first? V2X - percived benefits, barriers and trade-offs of automated driving. In: Proceedings of the 1st International Conference on Vehicle Technology and Intelligent Transport Systems (VEHITS 2015), pp. 39–46 (2015). https://doi.org/10.5220/0005487800390046
Walch, M., Mühl, K., Kraus, J., Stoll, T., Baumann, M., Weber, M.: From car-driver-handovers to cooperative interfaces: visions for driver–vehicle interaction in automated driving. In: Meixner, G., Müller, C. (eds.) Automotive User Interfaces. HIS, pp. 273–294. Springer, Cham (2017). https://doi.org/10.1007/978-3-319-49448-7_10
Acknowledgments
The authors thank all participants for their openness to share opinions on intelligent autonomous mobility services. This work has been funded by the Federal Ministry of Transport and Digital Infrastructure (BMVI) within the funding guideline “Automated and Connected Driving” under the grant number 16AVF2134B.
Author information
Authors and Affiliations
Corresponding author
Editor information
Editors and Affiliations
Rights and permissions
Copyright information
© 2020 Springer Nature Switzerland AG
About this paper
Cite this paper
Biermann, H., Philipsen, R., Brell, T., Ziefle, M. (2020). Shut Up and Drive? User Requirements for Communication Services in Autonomous Driving. In: Krömker, H. (eds) HCI in Mobility, Transport, and Automotive Systems. Automated Driving and In-Vehicle Experience Design. HCII 2020. Lecture Notes in Computer Science(), vol 12212. Springer, Cham. https://doi.org/10.1007/978-3-030-50523-3_1
Download citation
DOI: https://doi.org/10.1007/978-3-030-50523-3_1
Published:
Publisher Name: Springer, Cham
Print ISBN: 978-3-030-50522-6
Online ISBN: 978-3-030-50523-3
eBook Packages: Computer ScienceComputer Science (R0)