Skip to main content
SpringerLink
Log in

Improving the User Experience for Healthcare Professionals Using a Conversational Agent to Complete Business Intelligence Analysis

  • Conference paper
  • First Online:
Advances in the Human Side of Service Engineering (AHFE 2020)

Part of the book series: Advances in Intelligent Systems and Computing ((AISC,volume 1208))

Included in the following conference series:

  • 1586 Accesses

Abstract

We explore using a conversational agent to simplify healthcare user’s access to business intelligence. We are extending an initial prototype based on the observations from a user study. As we describe, the improvements enhance the user experience and facilitate user’s completing tasks. Most basic we extended the agent to help users become familiar with using the conversational interface itself. Related to the agent’s business intelligence, we expand examples and descriptions. Finally, the improvements broaden the audience so that even non-healthcare experts can complete some tasks even if they might not fully appreciate the insights of the results. This work is part of IBM Watson Health’s initiative to leverage cognitive computing to create healthcare solutions.

This is a preview of subscription content, log in via an institution to check access.

Access this chapter

Log in via an institution
Chapter
USD 29.95
Price excludes VAT (USA)
  • Available as PDF
  • Read on any device
  • Instant download
  • Own it forever
eBook
USD 129.00
Price excludes VAT (USA)
  • Available as EPUB and PDF
  • Read on any device
  • Instant download
  • Own it forever
Softcover Book
USD 169.99
Price excludes VAT (USA)
  • Compact, lightweight edition
  • Dispatched in 3 to 5 business days
  • Free shipping worldwide - see info

Tax calculation will be finalised at checkout

Purchases are for personal use only

Institutional subscriptions

References

  1. Moore, R.J., Arar, R.: Conversational UX Design: A Practitioner’s Guide to the Natural Conversation Framework. Association for Computing Machinery, New York (2019)

    Book  Google Scholar 

  2. IBM Health Insights - Overview - United States. https://www.ibm.com/us-en/marketplace/health-insights

  3. Ask Data|Tableau Software. https://www.tableau.com/products/new-features/ask-data

  4. Power BI | Microsoft Power Platform. https://powerbi.microsoft.com/en-us/

  5. KB442148: Natural Language Query in A Nutshell in MicroStrategy Web. https://community.microstrategy.com/s/article/Natural-Language-Query-in-A-Nutshell-MicroStrategy-11-0?language=en_US

  6. Assistant. https://www.ibm.com/support/knowledgecenter/SSEP7J_11.1.0/com.ibm.swg.ba.cognos.ug_ca_dshb.doc/c_assistant.html

Download references

Author information

Authors and Affiliations

  1. IBM Research-Almaden, San Jose, CA, USA

    Dorian Miller & Robert J. Moore

  2. IBM, Ann Arbor, MI, USA

    Rebecca Niehus

Authors
  1. Dorian Miller
    View author publications

    You can also search for this author in PubMed Google Scholar

  2. Rebecca Niehus
    View author publications

    You can also search for this author in PubMed Google Scholar

  3. Robert J. Moore
    View author publications

    You can also search for this author in PubMed Google Scholar

Corresponding authors

Correspondence to Dorian Miller , Rebecca Niehus or Robert J. Moore .

Editor information

Editors and Affiliations

  1. IBM Research - Almaden, San Jose, CA, USA

    Jim Spohrer

  2. Centre for Economics and Public Administration, London, UK

    Christine Leitner

Rights and permissions

Reprints and permissions

Copyright information

© 2020 The Editor(s) (if applicable) and The Author(s), under exclusive license to Springer Nature Switzerland AG

About this paper

Check for updates. Verify currency and authenticity via CrossMark

Cite this paper

Miller, D., Niehus, R., Moore, R.J. (2020). Improving the User Experience for Healthcare Professionals Using a Conversational Agent to Complete Business Intelligence Analysis. In: Spohrer, J., Leitner, C. (eds) Advances in the Human Side of Service Engineering. AHFE 2020. Advances in Intelligent Systems and Computing, vol 1208. Springer, Cham. https://doi.org/10.1007/978-3-030-51057-2_14

Download citation

  • DOI: https://doi.org/10.1007/978-3-030-51057-2_14

  • Published:

  • Publisher Name: Springer, Cham

  • Print ISBN: 978-3-030-51056-5

  • Online ISBN: 978-3-030-51057-2

  • eBook Packages: EngineeringEngineering (R0)

Publish with us

Policies and ethics

Search

Navigation