The Importance of Assessment and Evaluation in Higher Education Information Technology Projects

Abstract

University planning requires a set of processes for continuous quality improvement but is often hampered due to the lack of project management across higher education. This paper discusses the benefits of carrying out continuous client feedback and communication processes throughout the lifecycle of information technology projects in higher education to assess and evaluate the condition of a project. The discussion includes the impact of customer participation on IT project performance as part of project quality management. Research shows that quality communication between stakeholders and project team members results in fewer misunderstandings and more precise definitions; however, there is a literature gap when it comes to assessing IT projects within higher education. Confirming expectations to improve customer perceptions of the project process and performance has a positive effect on client satisfaction. The paper emphasizes the importance of transparency on the part of IT in higher education project work, particularly in public universities, by involving higher education staff in all phases of the project, from project prioritization and selection to analysis, design, and implementation of the solution. Best practices for assessment and improving project outcomes are offered, as well as managing project quality and information flow. Future research directions are also offered.