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International Conference on Human-Computer Interaction

HCII 2020: HCI International 2020 – Late Breaking Posters pp 483–490Cite as

The Zabuton: Designing the Arriving Experience in the Japanese Airport

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Part of the book series: Communications in Computer and Information Science ((CCIS,volume 1293))

Abstract

This research explores the value of airports upon arrivals by proposing a welcome service The Zabuton targeting passengers unfamiliar with the landing-place. The Zabuton service comprises of two systems; a local language information display (LLD) and a guiding passengers action app (GAA). LLD is placed in the baggage claim area displaying the written language and meanings of frequently used phrases, and its pronunciations in the local language. GAA supports the series of actions from the arrival gate to transportation consisting the following five components; (1) purchasing internet connection modules, (2) local transportation map and route search, (3) local transportation rules, (4) luggage service information, and (5) where the platform is to ride local transportation. An airport arrival lobby with The Zabuton lets passengers learn local language phrases through public displays and provides confidence in their forthcoming steps of transportation through a mobile app. This concept was constructed based on our research and illustrated accordingly based on scenario based design and user centered design process. This paper contributes to the redesigning of the airport arrival lobby by enhancing the local experience and supporting the travel procedures with the help of digital technologies.

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Notes

  1. 1.

    Japan Tourism Agency. Guidelines for improving and strengthening multilingual support for the realization of a tourism-oriented country, 2014.

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Acknowledgements

The authors are grateful to DSInnovation for funding our research. We thank T. Fujimoto for giving us some advice on writing, and also thank all the volunteers, publications support and staffs.

Author information

Authors and Affiliations

  1. Keio University Graduate School of Media Design, Yokohama, Japan

    Hikari Yamano, Kasumi Tomiyasu, Chihiro Sato & Masato Yamanouchi

  2. Professional University of Information and Management for Innovation, Tokyo, Japan

    Masato Yamanouchi

Authors
  1. Hikari Yamano
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  2. Kasumi Tomiyasu
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  3. Chihiro Sato
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  4. Masato Yamanouchi
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Corresponding author

Correspondence to Chihiro Sato .

Editor information

Editors and Affiliations

  1. University of Crete and Foundation for Research and Technology – Hellas (FORTH), Heraklion, Crete, Greece

    Constantine Stephanidis

  2. Foundation for Research and Technology – Hellas (FORTH), Heraklion, Crete, Greece

    Margherita Antona

  3. Foundation for Research and Technology – Hellas (FORTH), Heraklion, Crete, Greece

    Stavroula Ntoa

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Yamano, H., Tomiyasu, K., Sato, C., Yamanouchi, M. (2020). The Zabuton: Designing the Arriving Experience in the Japanese Airport. In: Stephanidis, C., Antona, M., Ntoa, S. (eds) HCI International 2020 – Late Breaking Posters. HCII 2020. Communications in Computer and Information Science, vol 1293. Springer, Cham. https://doi.org/10.1007/978-3-030-60700-5_61

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  • DOI: https://doi.org/10.1007/978-3-030-60700-5_61

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  • Publisher Name: Springer, Cham

  • Print ISBN: 978-3-030-60699-2

  • Online ISBN: 978-3-030-60700-5

  • eBook Packages: Computer ScienceComputer Science (R0)

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