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European, Mediterranean, and Middle Eastern Conference on Information Systems

EMCIS 2020: Information Systems pp 223–237Cite as

Analyzing a Frugal Digital Transformation of a Widely Used Simple Public Service in Greece

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Part of the book series: Lecture Notes in Business Information Processing ((LNBIP,volume 402))

Abstract

The digital transformation of public services has been traditionally one of the main targets of digital government research and practice; however, it has focused mainly on the digital transformation of complex public services, based on the development of highly sophisticated and costly information systems (IS) for this purpose. Nevertheless, considerable public value can be generated through the digital transformation of widely used simpler public services as well, as it can result in huge savings of both public servants’ and citizens’ time, as well as improvements in the quality of these services. Furthermore, due to the financial resource constraints that governments of most countries face, it is important that this is implemented at a low cost, adopting a ‘frugal innovation’ approach. In this direction this paper: a) describes the ‘frugal’ low-cost digital transformation of a widely used simple public service in Greece, the ‘certification of authenticity of signature’, which is applied in two special forms, the ‘formal declaration’ and the ‘authorization’; b) evaluates these novel e-services, based on an extension of ‘Diffusion of Innovation’ theory with an additional trust-related dimension, using both qualitative and quantitative techniques, and finally drawing interesting conclusions of wider interest and applicability.

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Notes

  1. 1.

    According to “Certificate of Authentication: estimation of annual transactions and cost in Greece”, submitted by Koutsona V. & Loukadounou S. in partial fulfillment of the requirements for master’s degree in eGov, http://www.dgrc.gr/material_el/studies_el/gnisio-ypografis-metrisi-ke-ypologismos-synolikou-etisiou-kostous-gia-ti-chora/, 2020 .

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Author information

Authors and Affiliations

  1. Department of Information and Communication Systems Engineering, University of the Aegean, Samos, Greece

    Sophia Loukadounou, Vasiliki Koutsona & Euripidis Loukis

Authors
  1. Sophia Loukadounou
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  2. Vasiliki Koutsona
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  3. Euripidis Loukis
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Corresponding author

Correspondence to Sophia Loukadounou .

Editor information

Editors and Affiliations

  1. Department of Digital Innovation, School of Business, University of Nicosia, Nicosia, Cyprus

    Marinos Themistocleous

  2. British University in Dubai, Dubai, United Arab Emirates

    Maria Papadaki

  3. School of Strategy and Leadership, Coventry University, Coventry, UK

    Muhammad Mustafa Kamal

Appendix – Survey Questionnaire

Appendix – Survey Questionnaire

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Loukadounou, S., Koutsona, V., Loukis, E. (2020). Analyzing a Frugal Digital Transformation of a Widely Used Simple Public Service in Greece. In: Themistocleous, M., Papadaki, M., Kamal, M.M. (eds) Information Systems. EMCIS 2020. Lecture Notes in Business Information Processing, vol 402. Springer, Cham. https://doi.org/10.1007/978-3-030-63396-7_15

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  • DOI: https://doi.org/10.1007/978-3-030-63396-7_15

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  • Publisher Name: Springer, Cham

  • Print ISBN: 978-3-030-63395-0

  • Online ISBN: 978-3-030-63396-7

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