Abstract
High school students start to apply to universities during their senior year. This marks the beginning of a frustrating and stressful period for the students as well as the admission staff. Students have countless queries and issues that need to be repeatedly answered and solved by the admission staff. However, with the rise of modern technologies such as conversational agents, the admission process can be automated to decrease the load of the admission staff. Therefore, we investigated the usefulness of a chatbot for university admission that is designed for a specific target demographic. A chatbot was developed named “Jooka” for a university to improve their admission process. Since our target audience is predominately bilingual, we added bilingualism support to Jooka. Jooka understands queries written in English and Arabic, and responds according to the query language. A survey was conducted to evaluate the performance of Jooka with parents and high school participants. Overall, the results showed great acceptance and willingness from users to adopt the new technology.
This is a preview of subscription content, log in via an institution.
Buying options
Tax calculation will be finalised at checkout
Purchases are for personal use only
Learn about institutional subscriptionsReferences
AlHumoud, S., Al Wazrah, A., Aldamegh, W.: Arabic chatbots: a survey. Int. J. Adv. Comput. Sci. Appl. 9(8), 535–541 (2018)
Brandtzaeg, P.B., Følstad, A.: Why people use chatbots. In: International Conference on Internet Science, pp. 377–392. Springer, Cham (2017)
Dutta, D.: Developing an intelligent chat-bot tool to assist high school students for learning general knowledge subjects. Technical report, Georgia Institute of Technology (2017)
El Hefny, W., El Bolock, A., Herbert, C., Abdennadher, S.: Towards a generic framework for character-based chatbots. In: International Conference on Practical Applications of Agents and Multi-Agent Systems, pp. 95–107. Springer, Heidelberg (2020)
Feine, J., Morana, S., Maedche, A.: Designing a chatbot social cue configuration system (2019)
Følstad, A., Skjuve, M.: Chatbots for customer service: user experience and motivation. In: Proceedings of the 1st International Conference on Conversational User Interfaces, pp. 1–9 (2019)
Gnewuch, U., Morana, S., Adam, M., Maedche, A.: Faster is not always better: understanding the effect of dynamic response delays in human-chatbot interaction (2018)
Holmes, S., Moorhead, A., Bond, R., Zheng, H., Coates, V., McTear, M.: Usability testing of a healthcare chatbot: can we use conventional methods to assess conversational user interfaces? In: Proceedings of the 31st European Conference on Cognitive Ergonomics, pp. 207–214 (2019)
Issa, A.A., Jaffal, G.R.: Development of the e-learning communication system: chatbots’ impact on the student communication. In: International Journal of Multidisciplinary Research and Development, vol. 6 (2019)
Lewis, J.R., Sauro, J.: The factor structure of the system usability scale. In: International Conference on Human Centered Design, pp. 94–103. Springer, Heidelberg (2009)
Nimavat, K., Champaneria, T.: Chatbots: an overview types, architecture, tools and future possibilities. IJSRD-Int. J. Sci. Res. Dev. (2017)
Park, M., Aiken, M.: Automated translation preference with a bilingual chatbot. Int. J. Comput. Technol. 19, 7502–7509 (2019)
Ranoliya, B.R., Raghuwanshi, N., Singh, S.: Chatbot for university related faqs. In: 2017 International Conference on Advances in Computing, Communications and Informatics (ICACCI), pp. 1525–1530. IEEE (2017)
Rasheed, H.A., Zenkert, J., Weber, C., Fathi, M.: Conversational chatbot system for student support in administrative exam information (2019)
Shawar, B.A., Atwell, E.: Chatbots: are they really useful? Ldv Forum. 22, 29–49 (2007)
Xu, A., Liu, Z., Guo, Y., Sinha, V., Akkiraju, R.: A new chatbot for customer service on social media. In: Proceedings of the 2017 CHI Conference on Human Factors in Computing Systems, pp. 3506–3510 (2017)
Author information
Authors and Affiliations
Corresponding author
Editor information
Editors and Affiliations
Rights and permissions
Copyright information
© 2021 The Author(s), under exclusive license to Springer Nature Switzerland AG
About this paper
Cite this paper
El Hefny, W., Mansy, Y., Abdallah, M., Abdennadher, S. (2021). Jooka: A Bilingual Chatbot for University Admission. In: Rocha, Á., Adeli, H., Dzemyda, G., Moreira, F., Ramalho Correia, A.M. (eds) Trends and Applications in Information Systems and Technologies . WorldCIST 2021. Advances in Intelligent Systems and Computing, vol 1367. Springer, Cham. https://doi.org/10.1007/978-3-030-72660-7_64
Download citation
DOI: https://doi.org/10.1007/978-3-030-72660-7_64
Published:
Publisher Name: Springer, Cham
Print ISBN: 978-3-030-72659-1
Online ISBN: 978-3-030-72660-7
eBook Packages: Intelligent Technologies and RoboticsIntelligent Technologies and Robotics (R0)