Abstract
This paper summarizes the findings related to the use of a conversational user interface to support a contactless business visitor registration in a pandemic situation, where requirements to infection control measures might reshape the visitor journey. We explore services, experience models and technology necessary to prepare and support touchless services and prototype a relevant vertical of such a system. Our findings are supportive to the claim that conversational interfaces are perceived safe, when considering infection control. However, the usability of such interfaces needs to be further refined for a holistic touchless operation, as well as a close consideration to the design of the dialogue flow.
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Lie, M.F., Kvalvik, P.: Virtual assistant. osf.io/tcs37. 14 Nov 2020
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Lie, M.F., Kvalvik, P. (2021). Virtual Assistant: A Multi-paradigm Dialog Workflow System for Visitor Registration During a Pandemic Situation. In: Ahram, T., Taiar, R., Groff, F. (eds) Human Interaction, Emerging Technologies and Future Applications IV. IHIET-AI 2021. Advances in Intelligent Systems and Computing, vol 1378. Springer, Cham. https://doi.org/10.1007/978-3-030-74009-2_21
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DOI: https://doi.org/10.1007/978-3-030-74009-2_21
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