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Using Abstract Icon Systems in the Digital Divide Era: Are Users Icon Blind?

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Part of the book series: Communications in Computer and Information Science ((CCIS,volume 1419))

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Abstract

We tackle the digital divide issue from the user experience point of view. Our study aim at obtaining information on the impact of UI/UX design choices on the participants’ achievement strategies. In that prospect, we asked voluntary participants receiving social benefits at a social action center to perform typical account management tasks on two French administration websites. Then we analyzed their visual exploration strategies.

The results of this preliminary study suggest that highly symbolic pictographic representations are ignored by users in a situation of digital precariousness. They spend a large amount of time looking through the textual content to find indications, submenus or links to navigate rather than exploiting the shorthand access provided through the abstract icon system. These ergonomic choices constitute an additional barrier to the use of these technologies by fragile users.

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Authors and Affiliations

  1. University of Strasbourg, Strasbourg, France

    Antonio Capobianco, Karim Chibout & David Cazier

  2. University of Lille, Lille, France

    Pegdwinde Kontiebo

Authors
  1. Antonio Capobianco
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  2. Karim Chibout
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  3. Pegdwinde Kontiebo
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  4. David Cazier
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Corresponding author

Correspondence to Antonio Capobianco .

Editor information

Editors and Affiliations

  1. University of Crete and Foundation for Research and Technology – Hellas (FORTH), Heraklion, Crete, Greece

    Constantine Stephanidis

  2. Foundation for Research and Technology – Hellas (FORTH), Heraklion, Crete, Greece

    Margherita Antona

  3. Foundation for Research and Technology – Hellas (FORTH), Heraklion, Crete, Greece

    Stavroula Ntoa

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Capobianco, A., Chibout, K., Kontiebo, P., Cazier, D. (2021). Using Abstract Icon Systems in the Digital Divide Era: Are Users Icon Blind?. In: Stephanidis, C., Antona, M., Ntoa, S. (eds) HCI International 2021 - Posters. HCII 2021. Communications in Computer and Information Science, vol 1419. Springer, Cham. https://doi.org/10.1007/978-3-030-78635-9_15

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  • DOI: https://doi.org/10.1007/978-3-030-78635-9_15

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  • Publisher Name: Springer, Cham

  • Print ISBN: 978-3-030-78634-2

  • Online ISBN: 978-3-030-78635-9

  • eBook Packages: Computer ScienceComputer Science (R0)

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