Skip to main content
SpringerLink
Log in

Evaluation Model of Voice User Interface

  • Conference paper
  • First Online:
Book cover Advances in Usability, User Experience, Wearable and Assistive Technology (AHFE 2021)

Part of the book series: Lecture Notes in Networks and Systems ((LNNS,volume 275))

Included in the following conference series:

  • 4138 Accesses

Abstract

The rapid development of artificial intelligence has seen great popularization of voice user interfaces (VUIs). Most of these interfaces coexist with graphical user interfaces (GUIs) to make products smarter and easier to use. This study aims to present a comprehensive and detailed evaluation model of the VUI that coexists with GUI. Heuristic evaluation and cognitive walkthrough are used to make the model more complete. In the model five main component factors are included and further divided into 32 indicators with detailed explanations. The reliability and validity of this model have been tested and showed a great performance. This evaluation model can serve as a reference for voice user interface designers to make their products more user-friendly and an evaluation tool for them to assess the existing products.

This is a preview of subscription content, log in via an institution to check access.

Access this chapter

Log in via an institution
Chapter
USD 29.95
Price excludes VAT (USA)
  • Available as PDF
  • Read on any device
  • Instant download
  • Own it forever
eBook
USD 229.00
Price excludes VAT (USA)
  • Available as EPUB and PDF
  • Read on any device
  • Instant download
  • Own it forever
Softcover Book
USD 299.99
Price excludes VAT (USA)
  • Compact, lightweight edition
  • Dispatched in 3 to 5 business days
  • Free shipping worldwide - see info

Tax calculation will be finalised at checkout

Purchases are for personal use only

Institutional subscriptions

References

  1. Corbett, E., Weber, A.: What can I say?: addressing user experience challenges of a mobile voice user interface for accessibility. In: Proceedings of the 18th International Conference on Human-Computer Interaction with Mobile Devices and Services, pp. 72–82. ACM, Florence (2016)

    Google Scholar 

  2. Schlögl, S., Chollet, G., Garschall, M., Tscheligi, M., Legouverneur, G.: Exploring voice user interfaces for seniors. In: Proceedings of the 6th International Conference on PErvasive Technologies Related to Assistive Environments - PETRA 2013, pp. 1–2. ACM Press, Rhodes (2013)

    Google Scholar 

  3. Radziwill, N., Benton, M.: Evaluating Quality of Chatbots and Intelligent Conversational Agents, vol. 21 (2017)

    Google Scholar 

  4. Pyae, A., Joelsson, T.N.: Investigating the usability and user experiences of voice user interface: a case of Google home smart speaker. In: Proceedings of the 20th International Conference on Human-Computer Interaction with Mobile Devices and Services Adjunct - MobileHCI 2018, pp. 127–131. ACM Press, Barcelona (2018)

    Google Scholar 

  5. Lynn, M.: Determination and quantification of content validity. Nurs. Res. 35(6), 382–386 (1986)

    Article  Google Scholar 

  6. Davis, L.: Instrument review: getting the most from a panel of experts. Appl. Nurs. Res. 5(4), 194–197 (1992)

    Article  Google Scholar 

Download references

Acknowledgments

This research was supported by 2017NQI project (2017YFF0206601) and Project of the President’s Fund for China National Institute of Standardization (project number 522018Y-5984).

Author information

Authors and Affiliations

  1. Peking University, Beijing, China

    Tianshu Wang

  2. SAMR Key Laboratory of Human Factors and Ergonomics, China National Institute of Standardization, Beijing, China

    Ling Luo & Xin Zhang

Authors
  1. Tianshu Wang
    View author publications

    You can also search for this author in PubMed Google Scholar

  2. Ling Luo
    View author publications

    You can also search for this author in PubMed Google Scholar

  3. Xin Zhang
    View author publications

    You can also search for this author in PubMed Google Scholar

Corresponding author

Correspondence to Xin Zhang .

Editor information

Editors and Affiliations

  1. Institute for Advanced Systems Engineering, University of Central Florida, Orlando, FL, USA

    Tareq Z. Ahram

  2. Doctorate Researcher in Design, Recife-PE, Brazil

    Christianne S. Falcão

Rights and permissions

Reprints and permissions

Copyright information

© 2021 The Author(s), under exclusive license to Springer Nature Switzerland AG

About this paper

Check for updates. Verify currency and authenticity via CrossMark

Cite this paper

Wang, T., Luo, L., Zhang, X. (2021). Evaluation Model of Voice User Interface. In: Ahram, T.Z., Falcão, C.S. (eds) Advances in Usability, User Experience, Wearable and Assistive Technology. AHFE 2021. Lecture Notes in Networks and Systems, vol 275. Springer, Cham. https://doi.org/10.1007/978-3-030-80091-8_106

Download citation

  • DOI: https://doi.org/10.1007/978-3-030-80091-8_106

  • Published:

  • Publisher Name: Springer, Cham

  • Print ISBN: 978-3-030-80090-1

  • Online ISBN: 978-3-030-80091-8

  • eBook Packages: EngineeringEngineering (R0)

Publish with us

Policies and ethics

Search

Navigation