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European Semantic Web Conference

ESWC 2021: The Semantic Web: ESWC 2021 Satellite Events pp 245–248Cite as

A Virtual Knowledge Graph for Enabling Defect Traceability and Customer Service Analytics

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Part of the book series: Lecture Notes in Computer Science ((LNISA,volume 12739))

Abstract

In this paper, we showcase the implementation of a semantic information model and a virtual knowledge graph at ZF Friedrichshafen AG company, with two main goals in mind: 1) integration of heterogeneous data sources following a pay-as-you-go approach; and the 2) combination core domain concepts from ZF’s production line with meta-data of its internal data sources. We employ the developed semantic information model in two use cases, defect traceability and customer service, demonstrating and discussing the benefits and opportunities provided by following an agile semantic virtual integration approach.

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References

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Acknowledgements

We acknowledge the support of the EU H2020 Projects Opertus Mundi (GA 870228) and LAMBDA (GA 809965), and the Federal Ministry for Economic Affairs and Energy (BMWi) project SPEAKER (FKZ 01MK20011A).

Author information

Authors and Affiliations

  1. ZF Friedrichshafen AG, Friedrichshafen, Germany

    Nico Wilhelm

  2. Fraunhofer IAIS and University of Bonn, Bonn, Germany

    Diego Collarana & Jens Lehmann

Authors
  1. Nico Wilhelm
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  2. Diego Collarana
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  3. Jens Lehmann
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Corresponding author

Correspondence to Nico Wilhelm .

Editor information

Editors and Affiliations

  1. IMEC, Ghent University, Ghent, Belgium

    Ruben Verborgh

  2. Faculty of Engineering and Architecture, Ghent University, Ghent, Belgium

    Anastasia Dimou

  3. University of Chile, Santiago, Chile

    Aidan Hogan

  4. Università degli Studi di Bari, Bari, Italy

    Claudia d'Amato

  5. Faculty of Computer Science, Vrije Universiteit Amsterdam, Amsterdam, The Netherlands

    Ilaria Tiddi

  6. Corporate Technology, Siemens Aktiengesellschaft, München, Bayern, Germany

    Arne Bröring

  7. University of St. Gallen, St. Gallen, St. Gallen, Switzerland

    Simon Mayer

  8. Ghent University, Ghent, Belgium

    Femke Ongenae

  9. Institute of Computer Science, University of Tartu, Tartu, Estonia

    Riccardo Tommasini

  10. Information Infrastructure, FIZ Karlsruhe - Leibniz Institute for Information Infrastructure, Karlsruhe, Germany

    Mehwish Alam

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Cite this paper

Wilhelm, N., Collarana, D., Lehmann, J. (2021). A Virtual Knowledge Graph for Enabling Defect Traceability and Customer Service Analytics. In: Verborgh, R., et al. The Semantic Web: ESWC 2021 Satellite Events. ESWC 2021. Lecture Notes in Computer Science(), vol 12739. Springer, Cham. https://doi.org/10.1007/978-3-030-80418-3_36

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  • DOI: https://doi.org/10.1007/978-3-030-80418-3_36

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  • Publisher Name: Springer, Cham

  • Print ISBN: 978-3-030-80417-6

  • Online ISBN: 978-3-030-80418-3

  • eBook Packages: Computer ScienceComputer Science (R0)

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