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Conceptualizing Artificial Intelligence-Based Service Ecosystems

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Advances in the Human Side of Service Engineering (AHFE 2021)

Part of the book series: Lecture Notes in Networks and Systems ((LNNS,volume 266))

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Abstract

Platforms and their surrounding ecosystems are becoming increasingly important components of many companies' strategies. Artificial Intelligence, in particular, has created new opportunities to create and develop ecosystems around the platform. However, there is not yet a methodology to systematically develop these new opportunities for enterprise development strategy. Therefore, this paper aims to lay a foundation for the conceptualization of Artificial Intelligence-based service ecosystems exploiting a Service-Dominant Logic. The basis for conceptualization is the study of value creation and particularly effective network effects. This research investigates the fundamental idea of extending specific digital concepts considering the influence of Artificial Intelligence on the design of intelligent services, along with their architecture of digital platforms and ecosystems, to enable a smooth evolutionary path and adaptability for human-centric collaborative systems and services. The paper explores an extended digital enterprise conceptual model through a combined, iterative, and permanent task of co-creating value between humans and intelligent systems as part of a new idea of cognitively adapted intelligent services.

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Author information

Authors and Affiliations

  1. Herman Hollerith Center, Reutlingen University, Boeblingen, Germany

    Alfred Zimmermann, Dierk Jugel & Christian Schweda

  2. Munich University of Applies Sciences, Munich, Germany

    Rainer Schmidt, Michael Möhring & Barbara Keller

  3. University of Rostock, Rostock, Germany

    Kurt Sandkuhl

Authors
  1. Alfred Zimmermann
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  2. Rainer Schmidt
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  3. Kurt Sandkuhl
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  4. Dierk Jugel
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  5. Christian Schweda
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  6. Michael Möhring
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  7. Barbara Keller
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Corresponding author

Correspondence to Alfred Zimmermann .

Editor information

Editors and Affiliations

  1. Centre for Economics and Public Administration, London, UK

    Christine Leitner

  2. Fraunhofer IAO, Stuttgart, Baden-Württemberg, Germany

    Walter Ganz

  3. California State University, Orange, CA, USA

    Debra Satterfield

  4. University of Naples Parthenope, Avellino, Italy

    Clara Bassano

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Zimmermann, A. et al. (2021). Conceptualizing Artificial Intelligence-Based Service Ecosystems. In: Leitner, C., Ganz, W., Satterfield, D., Bassano, C. (eds) Advances in the Human Side of Service Engineering. AHFE 2021. Lecture Notes in Networks and Systems, vol 266. Springer, Cham. https://doi.org/10.1007/978-3-030-80840-2_43

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  • DOI: https://doi.org/10.1007/978-3-030-80840-2_43

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  • Publisher Name: Springer, Cham

  • Print ISBN: 978-3-030-80839-6

  • Online ISBN: 978-3-030-80840-2

  • eBook Packages: EngineeringEngineering (R0)

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