Abstract
Employee engagement is often highlighted as a critical factor to achieve innovation, responsiveness to customers, and numerous other desirable business outcomes. Less clear in the literature, and in today’s business enterprises, are approaches to reliably and sustainably drive increases in employee engagement. We share our perspective that a successful approach to positively impact employee engagement is one that is a hybrid mix of top-down and bottom-up initiatives, with diverse stakeholders who share execution responsibility. We detail our approach, the operational principles and work cycles, the resulting projects and interventions, our study findings, and the resulting outcomes in our organization. Finally, we describe future research so that our work will continue to activate an enhanced culture of engagement in our organization.
This is a preview of subscription content, log in via an institution to check access.
Access this chapter
Tax calculation will be finalised at checkout
Purchases are for personal use only
References
Kahn, W.A.: Psychological conditions of personal engagement and disengagement at work. Acad. Manag. J. 33, 692–724 (1990)
Mann, A., Harter, J.: The worldwide employee engagement crisis. Gallup Bus. J. 7, 1–5 (2016)
Andrew, O.C., Sofian, S.: Individual factors and work outcomes of employee engagement. Procedia-Soc. Behav. Sci. 40, 498–508 (2012)
Chandani, A., Mehta, M., Mall, A., Khokhar, V.: Employee engagement: a review paper on factors affecting employee engagement. Indian J. Sci. Technol. 9(15), 1–7 (2016)
Bakker, A.B., Demerouti, E., Sanz-Vergel, A.I.: Burnout and work engagement: the JD-R approach. Annu. Rev. Organ. Psych. Organ. Behav. 1(1), 389–411 (2014)
Knight, C., Patterson, M., Dawson, J.: Work engagement interventions can be effective: a systematic review. Eur. J. Work Organ. Psychol. 28(3), 348–372 (2019). https://doi.org/10.1080/1359432X.2019.1588887
Gibbons, P.: The Science of Successful Organizational Change: How Leaders Set Strategy, Change Behavior, and Create an Agile Culture. FT Press, Upper Saddle River (2015)
Rao, V.: Innovation through employee engagement. In: Second Asia Pacific Conference on Advanced Research, pp. 1–9 (2016)
Decuypere, A., Schaufeli, W.: Leadership and work engagement: exploring explanatory mechanisms. German J. Hum. Resour. Manag. 34(1), 69–95 (2020)
Barik, S., Kochar, A.: Antecedents and consequences of employee engagement: a literature review. Int. J. Latest Technol. Eng. Manag. Appl. Sci. 6(4), 33–38 (2017)
Sahu, S., Pathardikar, A., Kumar, A.: Transformational leadership and turnover: mediating effects of employee engagement, employer branding, and psychological attachment. Leadersh. Organ. Dev. J. 39(1), 82–99 (2018)
Norcross, M.A., Farran, P.: Improving engagement during times of change. In: Dhiman, S., Marques, J. (eds.) New Horizons in Positive Leadership and Change. MP, pp. 249–267. Springer, Cham (2020). https://doi.org/10.1007/978-3-030-38129-5_14
Pattnaik, L., Jena, L.K.: Mindfulness, remote engagement and employee morale: conceptual analysis to address the “new normal”. Int. J. Organ. Anal. (2020)
Gawke, J.: Employee intrapreneurship and work engagement: a latent change score approach. J. Vocat. Behav. 100, 88–100 (2017)
Nandan, S.: Organizational culture dimensions as drivers of employee engagement for business sustainability: towards a conceptual framework. In: Vanka, S., Rao, M.B., Singh, S., Pulaparthi, M.R. (eds.) Sustainable Human Resource Management: Transforming Organizations, Societies and Environment, pp. 109–132. Springer, Singapore (2020). https://doi.org/10.1007/978-981-15-5656-2_7
Whitehurst, J.: The Open Organization: Igniting Passion and Performance. Harvard Business Review Press, Brighton (2015)
Lencioni, P.M.: The Advantage: Why Organizational Health Trumps Everything Else in Business. Wiley, Hoboken (2012)
Sinek, S.: How great leaders inspire action [Video file] (2009). https://www.ted.com/talks/simon_sinek_how_great_leaders_inspire_action
Acknowledgments
We are very grateful to Will Green, Rodrigo Neumann Barros Ferreira, and Donny Rose for their many constructive comments on paper drafts, and to the global engagement catalysts, organizational leaders and managers who work together to bring engagement to life every day in the company.
Author information
Authors and Affiliations
Corresponding author
Editor information
Editors and Affiliations
Rights and permissions
Copyright information
© 2021 The Author(s), under exclusive license to Springer Nature Switzerland AG
About this paper
Cite this paper
Anderson, L.C., Jacovi, M., Lenchner, J., Strattner, J.N. (2021). The Engagement Catalyst Initiative: How One Global Organization Activates and Energizes Employee Engagement. In: Leitner, C., Ganz, W., Satterfield, D., Bassano, C. (eds) Advances in the Human Side of Service Engineering. AHFE 2021. Lecture Notes in Networks and Systems, vol 266. Springer, Cham. https://doi.org/10.1007/978-3-030-80840-2_5
Download citation
DOI: https://doi.org/10.1007/978-3-030-80840-2_5
Published:
Publisher Name: Springer, Cham
Print ISBN: 978-3-030-80839-6
Online ISBN: 978-3-030-80840-2
eBook Packages: EngineeringEngineering (R0)