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Drivers and Barriers of the Digital Innovation Process – Case Study Insights from a German Public University

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Business Process Management (BPM 2021)

Part of the book series: Lecture Notes in Computer Science ((LNISA,volume 12875))

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Abstract

Due to growing digital opportunities, persistent legislative pressure, and recent challenges in the wake of the COVID-19 pandemic, public universities need to engage in digital innovation (DI). While society expects universities to lead DI efforts, the successful development and implementation of DIs, particularly in administration and management contexts, remains a challenge. In addition, research lacks knowledge on the DI process at public universities, while further understanding and guidance are needed. Against this backdrop, our study aims to enhance the understanding of the DI process at public universities by providing a structured overview of corresponding drivers and barriers through an exploratory single case study. We investigate the case of a German public university and draw from primary and secondary data of its DI process from the development of three specific digital process innovations. Building upon Business Process Management (BPM) as a theoretical lens to study the DI process, we present 13 drivers and 17 barriers structured along the DI actions and BPM core elements. We discuss corresponding findings and provide related practice recommendations for public universities that aim to engage in DI. In sum, our study contributes to the explanatory knowledge at the convergent interface between DI and BPM in the context of public universities.

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Author information

Authors and Affiliations

  1. FIM Research Center, Fraunhofer FIT Project Group Business & Information Systems Engineering, University of Bayreuth, Bayreuth, Germany

    Emil Kleider, Benedict Lösser, Anna Maria Oberländer & Torsten Eymann

  2. FIM Research Center, Fraunhofer FIT Project Group Business & Information Systems Engineering, University of Augsburg, Augsburg, Germany

    Thomas Kreuzer

Authors
  1. Emil Kleider
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  2. Thomas Kreuzer
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  3. Benedict Lösser
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  4. Anna Maria Oberländer
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  5. Torsten Eymann
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Corresponding author

Correspondence to Benedict Lösser .

Editor information

Editors and Affiliations

  1. The University of Melbourne, Carlton, VIC, Australia

    Artem Polyvyanyy

  2. NICTA Queensland Research Lab, Queensland University of Technology, Brisbane, QLD, Australia

    Moe Thandar Wynn

  3. Ghent University, Ghent, Belgium

    Amy Van Looy

  4. Institut fur Datenbanken, Info System, Universitat Ulm, Ulm, Germany

    Manfred Reichert

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Kleider, E., Kreuzer, T., Lösser, B., Oberländer, A.M., Eymann, T. (2021). Drivers and Barriers of the Digital Innovation Process – Case Study Insights from a German Public University. In: Polyvyanyy, A., Wynn, M.T., Van Looy, A., Reichert, M. (eds) Business Process Management. BPM 2021. Lecture Notes in Computer Science(), vol 12875. Springer, Cham. https://doi.org/10.1007/978-3-030-85469-0_27

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  • DOI: https://doi.org/10.1007/978-3-030-85469-0_27

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  • Online ISBN: 978-3-030-85469-0

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