Skip to main content
SpringerLink
Log in

May I Show You the Route? Developing a Service Robot Application in a Library Using Design Science Research

  • Conference paper
  • First Online:
Human Interaction, Emerging Technologies and Future Systems V (IHIET 2021)

Part of the book series: Lecture Notes in Networks and Systems ((LNNS,volume 319))

Abstract

The present study demonstrates the ongoing development of a service robot application in a campus library through the application of Design Science Research (DSR) combined with user-centered design (UCD). In particular, we involved librarians and co-created an application solution addressing two use cases: giving directions to a desired subject area/book and providing recommendations for an event/book. Additionally, we involved potential end users to evaluate the robot artifact through an onsite usability test (N = 14) already within the design cycle. This process resulted in a successful application of the robot artifact for the identified use cases and shows feasibility of combining DSR with UCD.

This is a preview of subscription content, log in via an institution to check access.

Access this chapter

Log in via an institution
Chapter
USD 29.95
Price excludes VAT (USA)
  • Available as PDF
  • Read on any device
  • Instant download
  • Own it forever
eBook
USD 99.00
Price excludes VAT (USA)
  • Available as EPUB and PDF
  • Read on any device
  • Instant download
  • Own it forever
Softcover Book
USD 129.99
Price excludes VAT (USA)
  • Compact, lightweight edition
  • Dispatched in 3 to 5 business days
  • Free shipping worldwide - see info

Tax calculation will be finalised at checkout

Purchases are for personal use only

Institutional subscriptions

References

  1. Lu, V.N., et al.: Service robots, customers and service employees: what can we learn from the academic literature and where are the gaps? J. Serv. Theor. Pract. 30, 361–391 (2020)

    Article  Google Scholar 

  2. Baskerville, R., Baiyere, A., Gregor, S., Hevner, A., Rossi, M.: Design science research contributions: finding a balance between artifact and theory. J. Assoc. Inf. Syst. 19(5), 3 (2018)

    Google Scholar 

  3. Hevner, A., vom Brocke, J., Maedche, A.: Roles of digital innovation in design science research. Bus. Inf. Syst. Eng. 61(1), 3–8 (2018). https://doi.org/10.1007/s12599-018-0571-z

    Article  Google Scholar 

  4. vom Brocke, J., Winter, R., Hevner, A., Maedche, A.: Special issue editorial – accumulation and evolution of design knowledge in design science research: a journey through time and space. J. Assoc. Inf. Syst. 21(3), 9 (2020)

    Google Scholar 

  5. Poulsen, A., Burmeister, O., Tien, D.: A new design approach and framework for elderly care robots. In: ACIS 2018 Proceedings (2018)

    Google Scholar 

  6. Morenza-Cinos, M., Casamayor-Pujol, V., Pous, R.: Stock visibility for retail using an RFID robot. Int. J. Phys. Distrib. Logist. Manag. 49, 1020–1042 (2019)

    Article  Google Scholar 

  7. Endsley, M.R.: Designing for Situation Awareness: An Approach to User-Centered Design, Second Edition. CRC Press, Boca Raton (2016)

    Google Scholar 

  8. Lin, W., Yueh, H.-P., Wu, H.-Y., Fu, L.-C.: Developing a service robot for a children’s library: a design-based research approach. J. Assoc. Inf. Sci. Technol. 65, 290–301 (2014)

    Article  Google Scholar 

  9. Li, R., Huang, Z., Kurniawan, E., Ho, C.K.: AuRoSS: an autonomous robotic shelf scanning system. In: 2015 IEEE/RSJ International Conference on Intelligent Robots and Systems (IROS), pp. 6100–6105 (2015)

    Google Scholar 

  10. Nguyen, L.C.: The impact of humanoid robots on australian public libraries. J. Aust. Libr. Inf. Assoc. 69, 130–148 (2020)

    Google Scholar 

  11. Shen, W.-W., Lin, J.-M.: Robot assisted reading: a preliminary study on the robotic storytelling service to children in the library. In: Wu, T.-T., Huang, Y.-M., Shadieva, R., Lin, L., Starčič, A.I. (eds.) ICITL 2018. LNCS, vol. 11003, pp. 528–535. Springer, Cham (2018). https://doi.org/10.1007/978-3-319-99737-7_56

    Chapter  Google Scholar 

  12. Winkle, K., Caleb-Solly, P., Turton, A., Bremner, P.: Mutual shaping in the design of socially assistive robots: a case study on social robots for therapy. Int. J. Soc. Robot. 12(4), 847–866 (2019). https://doi.org/10.1007/s12369-019-00536-9

    Article  Google Scholar 

  13. Heerink, M., Kröse, B., Evers, V., Wielinga, B.: Assessing acceptance of assistive social agent technology by older adults: the almere model. Int. J. Soc. Robot. 2, 361–375 (2010)

    Article  Google Scholar 

Download references

Acknowledgments

This research project was financially supported by the University of Applied Sciences and Arts Northwestern Switzerland.

Author information

Authors and Affiliations

  1. Institute for Information Systems, School of Business, University of Applied Sciences and Arts Northwestern Switzerland, Peter-Merian Strasse 86, 4052, Basel, Switzerland

    Giordano Sabbioni, Vivienne Jia Zhong, Janine Jäger & Theresa Schmiedel

Authors
  1. Giordano Sabbioni
    View author publications

    You can also search for this author in PubMed Google Scholar

  2. Vivienne Jia Zhong
    View author publications

    You can also search for this author in PubMed Google Scholar

  3. Janine Jäger
    View author publications

    You can also search for this author in PubMed Google Scholar

  4. Theresa Schmiedel
    View author publications

    You can also search for this author in PubMed Google Scholar

Corresponding author

Correspondence to Vivienne Jia Zhong .

Editor information

Editors and Affiliations

  1. Institute for Advanced Systems Engineering, University of Central Florida, Orlando, FL, USA

    Tareq Ahram

  2. Campus du Moulin de la Housse, Université de Reims Champagne Ardenne GRESPI, Reims Cedex, France

    Redha Taiar

Rights and permissions

Reprints and permissions

Copyright information

© 2022 The Author(s), under exclusive license to Springer Nature Switzerland AG

About this paper

Check for updates. Verify currency and authenticity via CrossMark

Cite this paper

Sabbioni, G., Zhong, V.J., Jäger, J., Schmiedel, T. (2022). May I Show You the Route? Developing a Service Robot Application in a Library Using Design Science Research. In: Ahram, T., Taiar, R. (eds) Human Interaction, Emerging Technologies and Future Systems V. IHIET 2021. Lecture Notes in Networks and Systems, vol 319. Springer, Cham. https://doi.org/10.1007/978-3-030-85540-6_39

Download citation

  • DOI: https://doi.org/10.1007/978-3-030-85540-6_39

  • Published:

  • Publisher Name: Springer, Cham

  • Print ISBN: 978-3-030-85539-0

  • Online ISBN: 978-3-030-85540-6

  • eBook Packages: EngineeringEngineering (R0)

Publish with us

Policies and ethics

Search

Navigation