Theory and Practice in UX Design

Abstract

In many productions, work processes are becoming increasingly complex and are controlled, monitored and analysed with the help of computers with appropriate software. The task of user-centred design is to present this wealth of information to the user in such a way that the relevant facts can be quickly grasped and analysed in order to react accordingly. A customised interface can increase effectiveness, employee satisfaction and also error prevention. Legislation has also responded to this increasing relevance by issuing the standard on human-centred design of interactive systems [1].

From experience, problems often arise in the practical implementation of theoretical concepts that could not be foreseen beforehand. For the successful completion of the project, these changes/events should be reacted to and the processes adapted if necessary. In this paper, the possible problems and deviations in the implementation of DIN EN ISO 9241-210 are to be pointed out. For this purpose, suitable methods for obtaining information in theory and practice are illustrated for each phase. It will also be shown that the entire design process can develop a momentum of its own, as external influences and new information often lead to an adaptation and readjustment of the selected methods.