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International Conference on Simulation Tools and Techniques

SIMUtools 2021: Simulation Tools and Techniques pp 38–50Cite as

End User Experience Evaluation of Map Navigation and Location Service

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Abstract

The Map Navigation and Location Service is one of the most popular service types. To analyze the quality of the end-user experience, we identify the key indicators of quality of experience (QoE) for these services, and estimate the weights of these indicators. Based on the SERVPERF model, we collect the feedback data of college students and workers to build an index system of map navigation and location service. Using this index system, we can help users choose high-quality map navigation and location service, and to improve the end user experience for these services.

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Acknowledgements

This work was supported in part by Xu Zhou Science and Technology Plan Project (Grant No. KC21309).

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Authors and Affiliations

  1. Jiangsu Province Key Laboratory of Intelligent Industry Control Technology, Xuzhou University of Technology, Xuzhou, 221018, China

    Kai Chen, Lei Chen, Zichen Tang, Qimeng Zhang, Yulong Jiang, Jun Yin, Jian Tao & Ping Cui

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  1. Kai Chen
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  2. Lei Chen
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  3. Zichen Tang
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  4. Qimeng Zhang
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  5. Yulong Jiang
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  6. Jun Yin
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  7. Jian Tao
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  8. Ping Cui
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Corresponding author

Correspondence to Lei Chen .

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Editors and Affiliations

  1. University of Electronic Science and Technology of China, Chengdu, China

    Dingde Jiang

  2. Embry-Riddle Aeronautical University, Daytona Beach, FL, USA

    Houbing Song

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© 2022 ICST Institute for Computer Sciences, Social Informatics and Telecommunications Engineering

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Chen, K. et al. (2022). End User Experience Evaluation of Map Navigation and Location Service. In: Jiang, D., Song, H. (eds) Simulation Tools and Techniques. SIMUtools 2021. Lecture Notes of the Institute for Computer Sciences, Social Informatics and Telecommunications Engineering, vol 424. Springer, Cham. https://doi.org/10.1007/978-3-030-97124-3_4

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  • DOI: https://doi.org/10.1007/978-3-030-97124-3_4

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  • Publisher Name: Springer, Cham

  • Print ISBN: 978-3-030-97123-6

  • Online ISBN: 978-3-030-97124-3

  • eBook Packages: Computer ScienceComputer Science (R0)

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