Abstract
To promote the face-to-face communication reduced by COVID-19, we proposed and implemented a context-aware Slack chatbot based on Cyber-Physical sensing that helps colleagues meet more often in the same place. Our system periodically collects the user’s internal context through Slack (cyber sensing) and uses small BLE beacons distributed to colleagues and beacon scanners installed in a laboratory to sense physical attendance (physical sensing). In addition, the system notifies the user of recommended actions, such as lunch or coffee break, depending on the context determined by the Cyber-Physical sensors. We deployed the proposed system in a laboratory environment and conducted an initial experiment for six weeks. Experimental results confirmed that our system can encourage serendipitous face-to-face communication during periods when the frequency of attending school and going to work dropped due to COVID-19. It was also found that in an environment such as a laboratory, where a certain level of trust has already been established, the openness of the collected information can further motivate users to participate in the system.
Access this chapter
Tax calculation will be finalised at checkout
Purchases are for personal use only
References
Baltes, B.B., Dickson, M.W., Sherman, M.P., Bauer, C.C., LaGanke, J.S.: Computer-mediated communication and group decision making: a meta-analysis. Organ. Behav. Human Decis. Process. 87(1), 156–179 (2002)
Cutrell, E.B., Czerwinski, M., Horvitz, E.: Effects of instant messaging interruptions on computing tasks. In: CHI 2000 Extended Abstracts on Human Factors in Computing Systems, pp. 99–100 (2000)
Horvitz, E.C.M.C.E.: Notification, disruption, and memory: effects of messaging interruptions on memory and performance. In: Human-Computer Interaction: INTERACT, vol. 1, p. 263 (2001)
Irving, G.L., Ayoko, O.B., Ashkanasy, N.M.: Collaboration, physical proximity and serendipitous encounters: avoiding collaboration in a collaborative building. Organ. Stud. 41(8), 1123–1146 (2020). https://doi.org/10.1177/0170840619856913
Kandappu, T., Mehrotra, A., Misra, A., Musolesi, M., Cheng, S.F., Meegahapola, L.: Pokeme: applying context-driven notifications to increase worker engagement in mobile crowd-sourcing. In: Proceedings of the 2020 Conference on Human Information Interaction and Retrieval, pp. 3–12 (2020)
Komai, K., Fujimoto, M., Arakawa, Y., Suwa, H., Kashimoto, Y., Yasumoto, K.: Elderly person monitoring in day care center using Bluetooth low energy. In: 2016 10th International Symposium on Medical Information and Communication Technology (ISMICT), pp. 1–5. IEEE (2016)
Koshiba, R., Hirabe, Y., Fujimoto, M., Suwa, H., Arakawa, Y., Yasumoto, K.: Group detection based on user-to-user distance in everyday life for office lunch group recommendation. In: 2017 31st International Conference on Advanced Information Networking and Applications Workshops (WAINA), pp. 309–314 (2017). https://doi.org/10.1109/WAINA.2017.43
Lamb, S., Kwok, K.C.: A longitudinal investigation of work environment stressors on the performance and wellbeing of office workers. Appl. Ergon. 52, 104–111 (2016)
Maggioni, E., Cobden, R., Dmitrenko, D., Obrist, M.: Smell-o-message: integration of olfactory notifications into a messaging application to improve users’ performance. In: Proceedings of the 20th ACM International Conference on Multimodal Interaction, pp. 45–54 (2018)
Nakamura, Y., Matsuda, Y.: Iot nudge: Iot data-driven nudging for health behavior change. In: Adjunct Proceedings of the 2021 ACM International Joint Conference on Pervasive and Ubiquitous Computing and Proceedings of the 2021 ACM International Symposium on Wearable Computers, pp. 51–53 (2021)
Okoshi, T., Tsubouchi, K., Tokuda, H.: Real-world large-scale study on adaptive notification scheduling on smartphones. Pervas. Mob. Comput. 50, 1–24 (2018)
Otoda, Y., et al.: Continuous posture sensing chair for office workers. In: 2018 IEEE International Conference on Consumer Electronics (ICCE), pp. 1–2. IEEE (2018)
Pollmann, M.M., Norman, T.J., Crockett, E.E.: A daily-diary study on the effects of face-to-face communication, texting, and their interplay on understanding and relationship satisfaction. Comput. Human Behav. Rep. 3, 100088 (2021). https://doi.org/10.1016/j.chbr.2021.100088, https://www.sciencedirect.com/science/article/pii/S2451958821000361
Saikia, P., Cheung, M., She, J., Park, S.: Effectiveness of mobile notification delivery. In: 2017 18th IEEE International Conference on Mobile Data Management (MDM), pp. 21–29 (2017). https://doi.org/10.1109/MDM.2017.14
Sawyer, K.: Group Genius: The Creative Power of Collaboration. Basic Books, New York (2017)
Wilson, T.D., Centerbar, D.B., Kermer, D.A., Gilbert, D.T.: The pleasures of uncertainty: prolonging positive moods in ways people do not anticipate. J. Persona. Soc. Psychol. 88(1), 5 (2005)
Zhang, X., Venkatesh, V.: Explaining employee job performance: the role of online and offline workplace communication networks. Mis Q. 47, 695–722 (2013)
Author information
Authors and Affiliations
Editor information
Editors and Affiliations
Rights and permissions
Copyright information
© 2022 Springer Nature Switzerland AG
About this paper
Cite this paper
Tanaka, H., Motomatsu, H., Nakamura, Y., Arakawa, Y. (2022). Context-Aware Chatbot Based on Cyber-Physical Sensing for Promoting Serendipitous Face-to-Face Communication. In: Baghaei, N., Vassileva, J., Ali, R., Oyibo, K. (eds) Persuasive Technology. PERSUASIVE 2022. Lecture Notes in Computer Science, vol 13213. Springer, Cham. https://doi.org/10.1007/978-3-030-98438-0_18
Download citation
DOI: https://doi.org/10.1007/978-3-030-98438-0_18
Published:
Publisher Name: Springer, Cham
Print ISBN: 978-3-030-98437-3
Online ISBN: 978-3-030-98438-0
eBook Packages: Computer ScienceComputer Science (R0)