Skip to main content
SpringerLink
Log in
SpringerLink
Log in

Understanding Process Management in Non-profit Organisations Without Formal Business Process Management

  • Conference paper
  • First Online:
Enterprise, Business-Process and Information Systems Modeling (BPMDS 2022, EMMSAD 2022)

Part of the book series: Lecture Notes in Business Information Processing ((LNBIP,volume 450))

Abstract

Non-Profit Organisations (NPOs) are crucial in society, but many have not adopted systematic Business Process Management (BPM). This qualitative case study explains how and why three South Africa NPOs manage their business processes without adopting BPM. Through inductive thematic analysis of interviews and organisational documents, we describe how NPOs manage processes instinctively and using strategic approaches. Maximising their use of technology was a useful method employed. The main drivers for managing processes were found to come from their governance and external bodies. The influential role of donors and auditors is described. These findings should help NPOs, their managers, donors, auditors, and consultants identify how to improve NPO processes.

This is a preview of subscription content, log in via an institution to check access.

Access this chapter

Log in via an institution
Chapter
USD 29.95
Price excludes VAT (USA)
  • Available as PDF
  • Read on any device
  • Instant download
  • Own it forever
eBook
USD 64.99
Price excludes VAT (USA)
  • Available as EPUB and PDF
  • Read on any device
  • Instant download
  • Own it forever
Softcover Book
USD 84.99
Price excludes VAT (USA)
  • Compact, lightweight edition
  • Dispatched in 3 to 5 business days
  • Free shipping worldwide - see info

Tax calculation will be finalised at checkout

Purchases are for personal use only

Institutional subscriptions

References

  1. Wiggill, M.N.: Donor relationship management practices in the South African non-profit sector. Public Relations Rev. 40, 278–285 (2014). https://doi.org/10.1016/j.pubrev.2013.10.005

  2. Haddad, C.R., Ayala, D.H.F., Uriona, M.M., Forcellini, F.A., Lezana, Á.G.R.: Process improvement for professionalizing non-profit organizations: BPM approach. Bus. Process Manage. J. 22, 634–658 (2016). https://doi.org/10.1108/BPMJ-08-2015-0114

  3. Jacobs, F.A., Marudas, N.P.: The combined effect of donation price and administrative inefficiency on donations to US nonprofit organisations. Finan. Account. Manage. 25, 33–53 (2009). https://doi.org/10.1111/j.1468-0408.2008.00464.x

    Article  Google Scholar 

  4. Singer, R.: Business process management in small-and medium-sized enterprises: an empirical study. In: Proceedings of the 7th International Conference on Subject-Oriented Business Process Management, p. 9. ACM (2015)

    Google Scholar 

  5. Recker, J., Reijers, H.A.: The panel discussion at BPM 2019. Lect. Notes Bus. Inf. Proces. 362, vii–x (2019). https://doi.org/10.1007/978-3-030-37453-2

  6. Harmon, P., Garcia, J., The State of Business Process Management 2020 (2020). https://www.bptrends.com/bptrends-surveys/

  7. Swanson, E.B.: Information systems innovation among organizations. Manage. Sci. 40, 1069–1092 (1994)

    Article  Google Scholar 

  8. Frambach, R.T., Schillewaert, N.: Organizational innovation adoption: a multi-level framework of determinants and opportunities for future research. J. Bus. Res. 55, 163–176 (2002). https://doi.org/10.1016/s0148-2963(00)00152-1

    Article  Google Scholar 

  9. Buh, B., Kovačič, A., Indihar Štemberger, M.: Critical success factors for different stages of business process management adoption–a case study. Econ. Res.-Ekonomska istraživanja 28, 243–258 (2015)

    Article  Google Scholar 

  10. Hammer, M.: What is business process management? In: vom Brocke, J., Rosemann, M. (eds.) Handbook on Business Process Management 1. IHIS, pp. 3–16. Springer, Heidelberg (2015). https://doi.org/10.1007/978-3-642-45100-3_1

    Chapter  Google Scholar 

  11. Kasim, T., Haracic, M., Haracic, M.: The improvement of business efficiency through business process management. Econ. Rev. J. Econ. Bus. 16, 31–43 (2018)

    Google Scholar 

  12. vom Brocke, J., Schmiedel, T., Recker, J., Trkman, P., Mertens, W., Viaene, S.: Ten principles of good business process management. Bus. Process Manage. J. 20, 530–548 (2014). https://doi.org/ https://doi-org.ezproxy.uct.ac.za/https://doi.org/10.1108/BPMJ-06-2013-0074

  13. Trkman, P.: The critical success factors of business process management. Int. J. Inf. Manage. 30, 125–134 (2010)

    Article  Google Scholar 

  14. Saunders, M., Lewis, P., Thornhill, A.: Research Methods for Business Students, 7th edn. Pearson Education Limited (2016)

    Google Scholar 

  15. Yin, R.K.: A (very) brief refresher on the case study method. In: Knight, V., Habib, L., Koscielak, K., Virding, A., Speer, M. (eds.): Application of Case Study Research, pp. 3–20. Sage (2012)

    Google Scholar 

  16. Marshall, M.N.: Sampling for qualitative research. Fam. Pract. 13, 522–525 (1996). https://doi.org/10.1093/fampra/13.6.522

    Article  Google Scholar 

  17. Thomas, D.R.: A general inductive approach for analyzing qualitative evaluation data. Am. J. Eval. 27, 237–246 (2006). https://doi.org/10.1177/1098214005283748

    Article  Google Scholar 

  18. Sadiq, S., Indulska, M., Bandara, W., Chong, S., Major issues in business process management: a vendor perspective. In: Tan, F.B., Thong, J., Janczewski, L.J.: Proceedings 11th Pacific Asia Conference on Information Systems (PACIS 2007): Managing Diversity in Digital Enterprises, pp. 40–47. Auckland, New Zealand (2007)

    Google Scholar 

  19. Rosemann, M., vom Brocke, J.: The six core elements of business process management. In: vom Brocke, J., Rosemann, M. (eds.) Handbook on Business Process Management 1. IHIS, pp. 105–122. Springer, Heidelberg (2015). https://doi.org/10.1007/978-3-642-45100-3_5

    Chapter  Google Scholar 

  20. Wraikat, H., Bellamy, A., Tang, H.: Exploring organizational readiness factors for new technology implementation within non-profit organizations. Open J. Soc. Sci. 5, 1 (2017)

    Google Scholar 

  21. Mukwasi, C.M., Seymour, L.F.: Enterprise resource planning business case considerations: a review for small and medium-sized enterprises. J. Innov. Manage. Small Medium Enterp. 2012, 1 (2012)

    Google Scholar 

  22. Wang, C.L., Ahmed, P.K.: Organisational learning: a critical review. Learn. Organ. 10, 8–17 (2003). https://doi.org/10.1108/09696470310457469

  23. Pritchard, J.P., Armistead, C.: Business process management – lessons from European business. Bus. Process Manage. J. 5, 10–35 (1999).https://doi.org/10.1108/14637159910249144

  24. Véricourt, F.d., Lobo, M.S.: Resource and revenue management in nonprofit operations. Oper. Res. 57, 1114–1128 (2009). https://doi.org/10.1287/opre.1080.0682

  25. Bider, I., Jalali, A.: Agile business process development: why, how and when—applying Nonaka’s theory of knowledge transformation to business process development. ISEB 14(4), 693–731 (2014). https://doi.org/10.1007/s10257-014-0256-1

    Article  Google Scholar 

Download references

Author information

Authors and Affiliations

  1. CITANDA, Department of IS, University of Cape Town, Cape Town, South Africa

    Chezre Fredericks & Lisa F. Seymour

Authors
  1. Chezre Fredericks
    View author publications

    You can also search for this author in PubMed Google Scholar

  2. Lisa F. Seymour
    View author publications

    You can also search for this author in PubMed Google Scholar

Corresponding author

Correspondence to Lisa F. Seymour .

Editor information

Editors and Affiliations

  1. The University of Melbourne, Carlton, VIC, Australia

    Adriano Augusto

  2. University of Technology Sydney, Ultimo, NSW, Australia

    Asif Gill

  3. TU Wien, Vienna, Austria

    Dominik Bork

  4. University Paris 1 Pantheon-Sorbonne, Paris, France

    Selmin Nurcan

  5. University of Haifa, Haifa, Israel

    Iris Reinhartz-Berger

  6. Hochschule für angewandte Wissenschaften München, Munich, Germany

    Rainer Schmidt

Rights and permissions

Reprints and permissions

Copyright information

© 2022 Springer Nature Switzerland AG

About this paper

Check for updates. Verify currency and authenticity via CrossMark

Cite this paper

Fredericks, C., Seymour, L.F. (2022). Understanding Process Management in Non-profit Organisations Without Formal Business Process Management. In: Augusto, A., Gill, A., Bork, D., Nurcan, S., Reinhartz-Berger, I., Schmidt, R. (eds) Enterprise, Business-Process and Information Systems Modeling. BPMDS EMMSAD 2022 2022. Lecture Notes in Business Information Processing, vol 450. Springer, Cham. https://doi.org/10.1007/978-3-031-07475-2_6

Download citation

  • DOI: https://doi.org/10.1007/978-3-031-07475-2_6

  • Published:

  • Publisher Name: Springer, Cham

  • Print ISBN: 978-3-031-07474-5

  • Online ISBN: 978-3-031-07475-2

  • eBook Packages: Computer ScienceComputer Science (R0)

Publish with us

Policies and ethics

Search

Navigation