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The Role of Organizational Culture on Artificial Intelligence Capabilities and Organizational Performance

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The Role of Digital Technologies in Shaping the Post-Pandemic World (I3E 2022)

Part of the book series: Lecture Notes in Computer Science ((LNCS,volume 13454))

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Abstract

In recent years, artificial intelligence (AI) has become increasingly relevant for organizations to exploit business-related databases and remain competitive. However, even though those technologies offer a huge potential to improve organizational performance, many companies face challenges when adopting AI technologies due to missing organizational and AI capability requirements. Whereas existing research often focuses on technological requirements for the application of AI, this study focuses on those challenges by investigating the influence of organizational culture on a company’s AI capability and its organizational performance. We conducted a quantitative study in Scandinavia and employed a questionnaire receiving 299 responses. The results reveal a strong positive relationship between organizational culture, AI capabilities, and organizational performance.

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Notes

  1. 1.

    Due to space restrictions, we are not able to present the questionnaire in this paper. The reader is advised to contact the authors of the paper for access to the survey.

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Author information

Authors and Affiliations

  1. Department of Computer Science, Norwegian University of Science and Technology, Trondheim, Norway

    Katja Bley & Ilias O. Pappas

  2. Department of Information Systems, University of Agder, Kristiansand, Norway

    Simen Fredrik Brunvand Fredriksen, Mats Eide Skjærvik & Ilias O. Pappas

  3. Business Information Systems, esp. IS in Trade and Industry, TU Dresden, Dresden, Germany

    Katja Bley

Authors
  1. Katja Bley
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  2. Simen Fredrik Brunvand Fredriksen
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  3. Mats Eide Skjærvik
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  4. Ilias O. Pappas
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Corresponding author

Correspondence to Katja Bley .

Editor information

Editors and Affiliations

  1. Newcastle University Business School, Newcastle upon Tyne, UK

    Savvas Papagiannidis

  2. Newcastle University Business School, Newcastle upon Tyne, UK

    Eleftherios Alamanos

  3. Newcastle University Business School, Newcastle upon Tyne, UK

    Suraksha Gupta

  4. Swansea University, Swansea, UK

    Yogesh K. Dwivedi

  5. University of Turku, Turku, Finland

    Matti Mäntymäki

  6. University of Agder, Kristiansand, Norway

    Ilias O. Pappas

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Bley, K., Fredriksen, S.F.B., Skjærvik, M.E., Pappas, I.O. (2022). The Role of Organizational Culture on Artificial Intelligence Capabilities and Organizational Performance. In: Papagiannidis, S., Alamanos, E., Gupta, S., Dwivedi, Y.K., Mäntymäki, M., Pappas, I.O. (eds) The Role of Digital Technologies in Shaping the Post-Pandemic World. I3E 2022. Lecture Notes in Computer Science, vol 13454. Springer, Cham. https://doi.org/10.1007/978-3-031-15342-6_2

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  • DOI: https://doi.org/10.1007/978-3-031-15342-6_2

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  • Publisher Name: Springer, Cham

  • Print ISBN: 978-3-031-15341-9

  • Online ISBN: 978-3-031-15342-6

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