Abstract
The goals of business process automation and improvement are to increase productivity, satisfy clients and workers, and reduce costs. In this paper, we improved and redesigned processes to use electronic documents, improve the velocity of activities, and enhance transparency of processes using the DMAIC method (Define, Measure, Analyze, Improve, and Control). First, we used Papyrus to represent the activity diagram for the insurance claim process. Then, using Acceleo, an algorithm was constructed using the retrieved XML to change the non-improved XML file into an improved one. Finally, using the updated XML, we produced the improved UML activity diagram.
Supported by Development and Innovation Fund of Hungary, financed under the Thematic Excellence Programme TKP2020-NKA-06, TKP2021-NVA-29, COST Action ‘CA19130.
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Acknowledgements
The project was supported by the “Application Domain-Specific Highly Reliable IT Solutions” project that has been implemented with the support provided by the National Research, Development and Innovation Fund of Hungary, financed under the Thematic Excellence Programme TKP2020-NKA-06, TKP2021-NVA-29 (National Challenges Subprogramme) funding scheme. Furthermore, this article is partly based upon work from COST Action ‘CA19130—Fintech and Artificial Intelligence in Finance—Towards a transparent financial industry’, supported by COST (European Cooperation in Science and Technology), https://www.cost.eu/actions/CA19130/, accessed on 2021-12-20.
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Kherbouche, M., Zghal, Y., Molnár, B., Benczúr, A. (2022). The Use of M2P in Business Process Improvement and Optimization. In: Chiusano, S., et al. New Trends in Database and Information Systems. ADBIS 2022. Communications in Computer and Information Science, vol 1652. Springer, Cham. https://doi.org/10.1007/978-3-031-15743-1_11
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