Skip to main content
SpringerLink
Log in
Book cover

International Conference on Human-Computer Interaction

HCII 2022: HCI International 2022 – Late Breaking Papers: HCI for Health, Well-being, Universal Access and Healthy Aging pp 412–422Cite as

How Late Middle-Aged People Experience and Deal with Frustration During Online Shopping

  • Conference paper
  • First Online:

  • 923 Accesses

Part of the book series: Lecture Notes in Computer Science ((LNCS,volume 13521))

Abstract

People aged 55–65 are going through a special period in their life. Many of them don’t feel old or identify themselves as older adults in terms of their appearance and daily behavior, but they still face conditions of early physical aging and are a relatively underserved population in the digital age. In this paper, we studied 15 late middle-aged people to understand their behaviors when facing frustrations during online shopping. Their verbal response and physical activity behavior were encoded based on grounded theory. The results show that, when shopping online, late middle-aged users frequently encounter frustrations that affect their emotional state, and they usually lack immediate and convenient help. Finally, four design strategies were suggested in this paper to help reduce the number of frustrations and improve the recovery from the frustration of the late middle-aged users. Furthermore, in the study of adaptive aging, behavior coding can provide useful insights to help designers understand the characteristics of users.

This is a preview of subscription content, log in via an institution.

Chapter
USD   29.95
Price excludes VAT (USA)
  • Available as PDF
  • Read on any device
  • Instant download
  • Own it forever
eBook
USD   39.99
Price excludes VAT (USA)
  • Available as EPUB and PDF
  • Read on any device
  • Instant download
  • Own it forever
Softcover Book
USD   54.99
Price excludes VAT (USA)
  • Compact, lightweight edition
  • Dispatched in 3 to 5 business days
  • Free shipping worldwide - see info

Tax calculation will be finalised at checkout

Purchases are for personal use only

Learn about institutional subscriptions

Notes

  1. 1.

    See Law of the People’s Republic of China on Protection of the Rights and Interests of the Elderly, effective on August 29, 1996, amended on August 27, 2009, July 01, 2013, further amended on December 29, 2018.

  2. 2.

    Interim Measures for the retirement of state functionaries, effective on January 1, 1956.

References

  1. Definition of an older or elderly person. World Health Organization (2010)

    Google Scholar 

  2. Ma, Q., Chan, A.H.S., Chen, K.: Personal and other factors affecting acceptance of smartphone technology by older Chinese adults. Appl. Ergon. 54, 62–71 (2016). https://doi.org/10.1016/j.apergo.2015.11.015

    Article  Google Scholar 

  3. Men, D., Wang, M.: An empirical study on the elderly visual pleasure experience design elements based on perceptual cognitive characteristics measure and analysis. In: Gao, Q., Zhou, J. (eds.) HCII 2021. LNCS, vol. 12786, pp. 183–202. Springer, Cham (2021). https://doi.org/10.1007/978-3-030-78108-8_14

    Chapter  Google Scholar 

  4. Xi, Z.: Research on user experience design of early elder people using smart phone, Ph.D. thesis. Guangdong University of Technology, China (2021). (in Chinese). https://doi.org/10.27029/d.cnki.ggdgu.2021.000010

  5. Xu, B.Q.: A study on the usability of Internet shopping mobile terminal interface for middle-aged and elderly people combined with cognitive characteristics. Master. thesis. Jiangsu University (2020). (in Chinese). https://doi.org/10.27170/d.cnki.gjsuu.2020.000516

  6. Freud, S.: Types of onset of neurosis. In: The Standard Edition of the Complete Psychological Works of Sigmund Freud, Volume XII (1911–1913): The Case of Schreber, Papers on Technique and Other Works, pp. 227–238 (1958)

    Google Scholar 

  7. Dollard, J.: Frustration and aggression. J. Nerv. Ment. Dis. 92(3), 408 (1940). https://doi.org/10.1097/00005053-194009000-00045

    Article  Google Scholar 

  8. Locke, E., Latham, G.: A theory of goal setting & task performance. Acad. Manag. Rev. 16 (1991). https://doi.org/10.2307/258875

  9. Ceaparu, I., Lazar, J., Bessiere, K., Robinson, J., Shneiderman, B.: Determining causes and severity of end-user frustration. Int. J. Hum. Comput. Interact. 17, 333–356 (2004). https://doi.org/10.1207/s15327590ijhc1703_3

  10. Murrell, A.J., Sprinkle, J.: The impact of negative attitudes toward computers on employees’ satisfaction and commitment within a small company. Comput. Hum. Behav. 9, 57–63 (1993). https://doi.org/10.1016/0747-5632(93)90021-j

    Article  Google Scholar 

  11. Bandura, A.: Self-efficacy: toward a unifying theory of behavioral change. Psychol. Rev. 84, 191 (1977). https://doi.org/10.1037/0033-295X.84.2.191

    Article  Google Scholar 

  12. Moore, E.J.: Using self-efficacy in teaching self-care to the elderly. Holist. Nurs. Pract. 4, 22–29 (1990). https://doi.org/10.1097/00004650-199002000-00006

    Article  Google Scholar 

  13. González, A., Ramírez, M.P., Viadel, V.: Attitudes of the elderly toward information and communications technologies. Educ. Gerontol. 38, 585–594 (2012). https://doi.org/10.1080/03601277.2011.595314

    Article  Google Scholar 

  14. Osiceanu, M.-E.: Psychological implications of modern technologies: “technofobia” versus “technophilia.” Procedia Soc. Behav. Sci. 180, 1137–1144 (2015). https://doi.org/10.1016/j.sbspro.2015.02.229

    Article  Google Scholar 

  15. Klein, J., Moon, Y., Picard, R.W.: This computer responds to user frustration. Interact. Comput. 14, 119–140 (2002). https://doi.org/10.1016/S0953-5438(01)00053-4.

  16. Fisk, A.D., Czaja, S.J., Rogers, W.A., Charness, N., Sharit, J.: Designing for Older Adults: Principles and Creative Human Factors Approaches. CRC Press, Boca Raton (2020)

    Google Scholar 

  17. Strauss, A., Corbin, J.M.: Basics of Qualitative Research: Grounded Theory Procedures and Techniques. Sage Publications, Inc., Thousand Oaks (1990). https://doi.org/10.2307/328955

  18. Potter, L.M., Grealy, M.A., Elliott, M.A., Andrés, P.: Aging and performance on an everyday-based visual search task. Acta Physiol. 140, 208–217 (2012). https://doi.org/10.1016/j.actpsy.2012.05.001

    Article  Google Scholar 

  19. Cerella, J.: Information processing rates in the elderly. Psychol. Bull. 98, 67 (1985). https://doi.org/10.1037/0033-2909.98.1.67

    Article  Google Scholar 

  20. Zaphiris, P.: Age differences and the depth-breadth tradeoff in hierarchical online information systems. Wayne State University (2002). https://doi.org/10.1007/3-540-36572-9_2

  21. Bickmore, T.W., et al.: A randomized controlled trial of an automated exercise coach for older adults. J. Am. Geriatr. Soc. 61, 1676–1683 (2013). https://doi.org/10.1111/jgs.12449

    Article  Google Scholar 

  22. Vardoulakis, L.P., Ring, L., Barry, B., Sidner, C.L., Bickmore, T.: Designing relational agents as long term social companions for older adults. In: Nakano, Y., Neff, M., Paiva, A., Walker, M. (eds.) IVA 2012. LNCS (LNAI), vol. 7502, pp. 289–302. Springer, Heidelberg (2012). https://doi.org/10.1007/978-3-642-33197-8_30

    Chapter  Google Scholar 

  23. Jaksic, N., Branco, P., Stephenson, P., Encarnaçao, L.M.: The effectiveness of social agents in reducing user frustration. In: Extended Abstracts on Human Factors in Computing Systems, CHI 2006, pp. 917–922 (2006). https://doi.org/10.1145/1125451.1125629

  24. Baker, R.S.J.d., D’Mello, S.K., Rodrigo, Ma.M.T., Graesser, A.C.: Better to be frustrated than bored: the incidence, persistence, and impact of learners’ cognitive-affective states during interactions with three different computer-based learning environments. Int. J. Hum. Comput. Stud. 68, 223–241 (2010). https://doi.org/10.1016/j.ijhcs.2009.12.003

Download references

Author information

Authors and Affiliations

  1. Beihang University, Beijing, China

    Tongtong Jin & Yun Wang

  2. Tsinghua University, Beijing, China

    Weiwei Zhang & Yun Wang

Authors
  1. Tongtong Jin
    View author publications

    You can also search for this author in PubMed Google Scholar

  2. Weiwei Zhang
    View author publications

    You can also search for this author in PubMed Google Scholar

  3. Yun Wang
    View author publications

    You can also search for this author in PubMed Google Scholar

Corresponding author

Correspondence to Yun Wang .

Editor information

Editors and Affiliations

  1. Purdue University West Lafayette, West Lafayette, IN, USA

    Vincent G. Duffy

  2. Tsinghua University, Beijing, China

    Qin Gao

  3. Chongqing University, Chongqing, China

    Jia Zhou

  4. Foundation for Research and Technology – Hellas (FORTH), Heraklion, Crete, Greece

    Margherita Antona

  5. University of Crete and Foundation for Research and Technology – Hellas (FORTH), Heraklion, Crete, Greece

    Constantine Stephanidis

Rights and permissions

Reprints and permissions

Copyright information

© 2022 Springer Nature Switzerland AG

About this paper

Check for updates. Verify currency and authenticity via CrossMark

Cite this paper

Jin, T., Zhang, W., Wang, Y. (2022). How Late Middle-Aged People Experience and Deal with Frustration During Online Shopping. In: Duffy, V.G., Gao, Q., Zhou, J., Antona, M., Stephanidis, C. (eds) HCI International 2022 – Late Breaking Papers: HCI for Health, Well-being, Universal Access and Healthy Aging. HCII 2022. Lecture Notes in Computer Science, vol 13521. Springer, Cham. https://doi.org/10.1007/978-3-031-17902-0_29

Download citation

  • DOI: https://doi.org/10.1007/978-3-031-17902-0_29

  • Published:

  • Publisher Name: Springer, Cham

  • Print ISBN: 978-3-031-17901-3

  • Online ISBN: 978-3-031-17902-0

  • eBook Packages: Computer ScienceComputer Science (R0)

Publish with us

Policies and ethics

Search

Navigation