Abstract
Moving enterprise resource planning (ERP) systems to the cloud seems inevitable. The cloud-ERP systems provide many opportunities to organizations. On the other hand, barriers, and challenges to this move still exist. This research provides an overview of relevant academic literature on public cloud-ERP migration and identifies the status quo for the body of knowledge within cloud-ERPs delivered through software-as-a-service (SaaS). In addition, this paper explores the motivators and inhibitors, and if cloud-ERP provides the ability to enhance organizational performance from an IT perspective. The study is motivated by a gap in research in investigating if cloud-ERP systems’ characteristics encourage or hinder enterprises from migrating to the public cloud. Cloud-ERPs delivered in SaaS models are distributed as a service over the Internet, usually through a public cloud infrastructure with shared resources. SaaS enables organizations to pay for services and functions they use and removes the need to maintain the complex information technology infrastructure by client organizations. The cloud-ERP-system’s characteristics found in the literature are organized, and presented based on DeLone, and McLean’s IS success model dimensions, and the Technology-Organization-Environment (TOE) framework. Our main findings suggest that cloud-ERP’s system and service quality are the most discussed issues in the literature. The system quality attributes of cloud-ERPs identified are scalability, availability, accessibility, reliability, and the ability to compose and customize web services, motivating organizations to adopt cloud-based ERP. On the other hand, service quality attributes are found as inhibitors for moving to the cloud due to the organization´s dependency on vendors´ support and service throughout the product lifecycle, and the security risks related to the public cloud environment.
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Øverdal, M., Haddara, M., Langseth, M. (2023). Exploring Public Cloud-ERP Systems’ Impact on Organizational Performance. In: Arai, K. (eds) Proceedings of the Future Technologies Conference (FTC) 2022, Volume 3. FTC 2022 2022. Lecture Notes in Networks and Systems, vol 561. Springer, Cham. https://doi.org/10.1007/978-3-031-18344-7_8
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