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Information and Communication Technologies in Tourism 2008 pp 348–358Cite as

Technological Innovations in the Passenger Process of the Airline Industry: A Hypotheses Generating Explorative Study

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Abstract

The field of research “technological innovations in the passenger process of the airline industry” is introduced in this paper. Based on a literature review and a market analysis, the need for research is shown and the research question is formulated. Subsequently, the field of research and its research question are explored in more detail in a qualitative workshop. As a result, basic hypotheses are generated, which form the basis for further research. For this, a research framework is proposed, which incorporates theoretical constructs and empirical studies in order to derive practical recommendations for action for airlines and airports.

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Author information

Authors and Affiliations

  1. International institute of management in technology, iimt University of Fribourg, Switzerland

    Patrick S. Merten & Stephanie Teufel

Authors
  1. Patrick S. Merten
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  2. Stephanie Teufel
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Editor information

Editors and Affiliations

  1. Ecole Supérieure des Sciences Economiques et Commerciales Business School, Institut de Management Hotelier International, Cergy-Pontoise, France

    Peter O’Connor

  2. eTourism Competence Center Austria, Innsbruck, Austria

    Wolfram Höpken

  3. Department of Recreation, Park, and Tourism Sciences, Texas A&M University, College Station, Texas, USA

    Ulrike Gretzel

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© 2008 Springer-Verlag Wien

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Merten, P.S., Teufel, S. (2008). Technological Innovations in the Passenger Process of the Airline Industry: A Hypotheses Generating Explorative Study. In: O’Connor, P., Höpken, W., Gretzel, U. (eds) Information and Communication Technologies in Tourism 2008. Springer, Vienna. https://doi.org/10.1007/978-3-211-77280-5_31

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  • DOI: https://doi.org/10.1007/978-3-211-77280-5_31

  • Publisher Name: Springer, Vienna

  • Print ISBN: 978-3-211-77279-9

  • Online ISBN: 978-3-211-77280-5

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