Skip to main content
SpringerLink
Log in

The Adoption of Fingerprint Payment Technology Mechanisms at the Customer End

  • Conference paper
Information and Communication Technologies in Tourism 2009

  • 2665 Accesses

Abstract

Biometric technologies such as fingerprint and facial recognition systems are becoming more commonplace; a phenomenon many think is largely driven by security concerns. However, the applicability of these technologies is now expanding beyond security domains to areas such as service augmentation and customization. The purpose of this study is to identify the key factors determining customer acceptance of fingerprint payment technologies. Findings indicate that perceived risk, personal innovativeness and convenience are key factors involved in the adoption of fingerprint payment technologies. Findings and implications are discussed.

This is a preview of subscription content, log in via an institution to check access.

Access this chapter

Log in via an institution

Institutional subscriptions

Preview

Unable to display preview. Download preview PDF.

Unable to display preview. Download preview PDF.

References

  • Agarwal, R., & Prasad, P. (1998). A conceptual and operational definitionof personal innovativeness in the domain of information technology. Information Systems Research, 9(2), 204–215

    Google Scholar 

  • Capizzi, M., Ferguson, R. and Cuthbertson, R. (2004), Loyalty trends for the 21st century, Journal of Targeting, Measurement and Analysis for Marketing, 12(3), 199–213.

    Google Scholar 

  • Chu, K (2005, December 5). Will that be cash, credit — or finger?. Retrieved October 15, 2007 from, USA TODAY Web site: <http://www.usatoday.com/tech/news/techinnovations/2005-12-01-cash-credit-finger_x.htm>

    Google Scholar 

  • Maltoni, D. (2005). Advanced Studies in Biometrics (1st ed.). Berlin: Springer.

    Google Scholar 

  • Desmarais N. (2000). Body language, security and e-commerce. Library Hi Tech, 18(1), 62.

    Google Scholar 

  • Floyd, J. M. (2003). Biometrics—the Future Competitive Edge. Foodservice Equipment & Supplies, 56.

    Google Scholar 

  • Garson, G.D., 2008. Univariate GLM, ANOVA, and ANCOVA. Raleigh: North Carolina State University. Retrieved from http://www2.chass.nesu.edu/garson/pa765/anova.htm, On September 13, 2008.

    Google Scholar 

  • Grabensek, L., Divjak, S. (2006). Guidelines for biometric recognition in wireless system for payment confirmation. IEEE Computer Society, 1.

    Google Scholar 

  • Heracleous, L. and Wirtz, J. 2006. Biometrics: The next frontier in service excellence, productivity and security in the service sector. Managing Service Quality, 16(1), 12–22.

    Google Scholar 

  • Hirunyawipada, T, & Paswan, A. K. (2006). Consumer innovativeness and perceived risk: implications for high technology product adoption, Journal of Consumer Marketing, 23(4), 182–198

    Google Scholar 

  • International Biometric Group, Biometrics Market and Industry-Report 2004–2008 20 Jan. 2005<http://www.biometricgroup.com/reports/public/market_report.html>

    Google Scholar 

  • Kang, B., Brewer, K. P., & Bai, B. (2007). Biometrics for hospitality and tourism: A new wave of information technology. FIU Hospitality Review, 25(1), 1–9.

    Google Scholar 

  • Langenderfer, J. & Linnhoof, S. (2005). The Emergence of Biometrics and Its Effect on Consumers. The Journal of Consumer Affairs, 39(2), 314–316.

    Google Scholar 

  • Lee, H., Qu, H., & Kim, Y. (2007). A study of the impact of personal innovativeness on online travel shopping behavior — A case study of Korean travelers. Tourism Management, 28, 886–897.

    Google Scholar 

  • Mayer, M., Bridgeman, N. & Muller, L. (2006). A Case-study on digiPROOF, a Fingerprint Based Payment System. Retrieved on September 13, 2008, from bitweb.tekotago.ac.nz/staticdata/papers06/papers/197.pdf

    Google Scholar 

  • McGinity, M. (2005). Let Your Fingers Do the Talking. Communications of the ACM, 48(1), 21–23.

    Google Scholar 

  • Milne, G. (2000), Privacy and ethical issues in database/interactive marketing and public policy: a research framework and overview of the special issue, Journal of Public Policy &Marketing, 19(1), 1–6.

    Google Scholar 

  • Rotella, Mark, Charlotte Abbott, & Sarah F. Gold. (2001). Fingerprints: The Origins of Crime Detection and the Murder Case That Launched Forensic Science. Publishers Weekly, 248 (15), 59.

    Google Scholar 

  • Rossi, E. (2004), In Baltimore, military looks to private firms for help in crucial ‘Golden Hour’, The Daily Record, June 22, 1.

    Google Scholar 

  • Trocchia, P. J., & Ainscough, T. L. (2006), Characterizing consumer concerns about identification technology. International Journal of Retail & Distribution Management, 34(8), 609–612.

    Google Scholar 

  • Restaurants among first to use fingerprint log-in (June 13, 2004). The Dominion Post. Retrieved from Biometric Group Website on September 13, 2008: http://www.biometricgroup.com/in_the_news/06_13_04.html on September 13, 2008.

    Google Scholar 

  • Riley, R. A. & Kleist, V. F. (2005). The biometric technologies business case: A systematic approach. Information Management & Computer Security, 13(2), 89–105.

    Google Scholar 

  • Rinehart, G. (2000). Biometric payment: The new age of currency. Hospitality Upgrade, 114–116.

    Google Scholar 

  • Wong, M. (2002), Electronic Surveillance and in the United States after September 11, 2001: The USA-PATRIOT Act. Singapore Journal of Legal Studies, 214–270.

    Google Scholar 

Download references

Author information

Authors and Affiliations

  1. University of Delaware, Delaware, USA

    Anil Bilgihan, Srikanth Beldona & Cihan Cobanoglu

Authors
  1. Anil Bilgihan
    View author publications

    You can also search for this author in PubMed Google Scholar

  2. Srikanth Beldona
    View author publications

    You can also search for this author in PubMed Google Scholar

  3. Cihan Cobanoglu
    View author publications

    You can also search for this author in PubMed Google Scholar

Editor information

Editors and Affiliations

  1. University of Applied Sciences Ravensburg-Weingarten, Weingarten, Germany

    Wolfram Höpken

  2. Laboratory for Intelligent Systems in Tourism, Texas A&M University, Texas, USA

    Ulrike Gretzel

  3. School of Hotel & Tourism Management, The Hong Kong Polytechnic University, Hong Kong

    Rob Law

Rights and permissions

Reprints and permissions

Copyright information

© 2009 Springer-Verlag/Wien

About this paper

Cite this paper

Bilgihan, A., Beldona, S., Cobanoglu, C. (2009). The Adoption of Fingerprint Payment Technology Mechanisms at the Customer End. In: Höpken, W., Gretzel, U., Law, R. (eds) Information and Communication Technologies in Tourism 2009. Springer, Vienna. https://doi.org/10.1007/978-3-211-93971-0_22

Download citation

  • DOI: https://doi.org/10.1007/978-3-211-93971-0_22

  • Publisher Name: Springer, Vienna

  • Print ISBN: 978-3-211-93970-3

  • Online ISBN: 978-3-211-93971-0

Publish with us

Policies and ethics

Search

Navigation