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DMOs, e-Democracy and Collaborative Destination Management: An Implementation Framework

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Information and Communication Technologies in Tourism 2010

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Abstract

Destination management is a collaborative process requiring DMOs to reconcile the diverging interests of various stakeholders and actively involve them in decision and policy making processes. Web 2.0 tools and e-democracy applications empower DMOs to further enhance the role and participation of tourism stakeholders in such collaborative processes, but the literature has paid limited attention to such issues. This paper synthesizes literature from stakeholder theory, collaborative decision making and e-democracy to develop a framework showing how DMOs can exploit Web 2.0 for developing collaborative decision-making processes. The theoretical and practical implications of this framework are discussed.

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Author information

Authors and Affiliations

  1. Department of Business Administration, University of the Aegean, Greece

    Marianna Sigala & Dimosthenis Marinidis

Authors
  1. Marianna Sigala
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  2. Dimosthenis Marinidis
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Editor information

Editors and Affiliations

  1. Laboratory for Intelligent Systems in Tourism, Texas A&M University, Texas, USA

    Ulrike Gretzel

  2. School of Hotel & Tourism Management, The Hong Kong Polytechnic University, Hong Kong

    Rob Law

  3. European Tourism Research Inst. (ETOUR), Mid Sweden University, Sweden

    Matthias Fuchs

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© 2010 Springer-Verlag/Wien

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Sigala, M., Marinidis, D. (2010). DMOs, e-Democracy and Collaborative Destination Management: An Implementation Framework. In: Gretzel, U., Law, R., Fuchs, M. (eds) Information and Communication Technologies in Tourism 2010. Springer, Vienna. https://doi.org/10.1007/978-3-211-99407-8_20

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