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International Conference on Grid Economics and Business Models

GECON 2013: Economics of Grids, Clouds, Systems, and Services pp 256–267Cite as

An Experiment in SLA Decision-Making

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Part of the book series: Lecture Notes in Computer Science ((LNCCN,volume 8193))

Abstract

Decision-making with regard to availability service level agreements (SLAs) is investigated. An experimental economics approach was used to elicit the preferences for different SLA alternatives from the subjects (N = 16), all professionally working with IT management. A previously published scenario on downtime costs in the retail business was used in the experimental setup. Subjects made 18 pairwise choices under uncertainty. After the experiment, they were paid based on one of their choices, randomly selected. The subjects rarely behaved as expected utility maximizers in the experiment. This raises questions about company SLA management in real situations, and calls for further research.

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Author information

Authors and Affiliations

  1. Swedish Defence Research Agency, FOI, 16490, Stockholm, Sweden

    Ulrik Franke

  2. Industrial Information and Control Systems, KTH – Royal Institute of Technology, Osquldas v. 12, 10044, Stockholm, Sweden

    Markus Buschle & Magnus Österlind

Authors
  1. Ulrik Franke
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  2. Markus Buschle
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  3. Magnus Österlind
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Editor information

Editors and Affiliations

  1. College of Engineering, Department of Industrial Engineering, Technology Management, Economics, and Policy Program (TEMEP), Seoul National University, 1 Gwanak-Ro Gwanak-Gu, 151-744, Seoul, Korea

    Jörn Altmann

  2. Department of Mathematics and Computer Science, University of Antwerp, Middelheimlaan 1, 2020, Antwerp, Belgium

    Kurt Vanmechelen

  3. School of Computer Science, Cardiff University, Queen’s Buildings, Newport Road, CF24 3AA, Cardiff, UK

    Omer F. Rana

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© 2013 Springer International Publishing Switzerland

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Franke, U., Buschle, M., Österlind, M. (2013). An Experiment in SLA Decision-Making. In: Altmann, J., Vanmechelen, K., Rana, O.F. (eds) Economics of Grids, Clouds, Systems, and Services. GECON 2013. Lecture Notes in Computer Science, vol 8193. Springer, Cham. https://doi.org/10.1007/978-3-319-02414-1_19

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  • DOI: https://doi.org/10.1007/978-3-319-02414-1_19

  • Publisher Name: Springer, Cham

  • Print ISBN: 978-3-319-02413-4

  • Online ISBN: 978-3-319-02414-1

  • eBook Packages: Computer ScienceComputer Science (R0)

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