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Quality of Experience pp 213–228Cite as

Multimedia Conferencing and Telemeetings

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Part of the book series: T-Labs Series in Telecommunication Services ((TLABS))

Abstract

With today’s technical possibilities, in particular, packet-based data transmission and high processing power, telephone and videoconferencing systems celebrate increasing interest. However, the success of such systems is essentially determined by the quality provided and experienced when using them. This is why a high need of appropriate assessment methods can currently be observed. Given the broad range of possible solutions, assessing QoE of so-called telemeetings becomes very difficult and brings along the need for a high degree of variability regarding assessment methods. Since multiple participants usually communicate via such systems, it is required to also investigate aspects of the interaction process and their influence on QoE. Furthermore, the multiparty situation enables users to directly perceive asymmetries in the equipment and in qualities provided from different sites, which affects the perceptual situation as well. This chapter is intended to explain the described challenges in detail and to give first insights into how they might be handled.

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Notes

  1. 1.

    In utilitarian quality tests with naïve test subjects, one does not explicitly ask for the reference that the subjects are consciously or even subconsciously using. However, such tests assume that the subjects’ quality references are similar, e.g. their experience with a normal landline telephone call.

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Author information

Authors and Affiliations

  1. Assessment of IP-Based Applications, Telekom Innovation Laboratories, Technical University of Berlin, Berlin, Germany

    Janto Skowronek & Katrin Schoenenberg

  2. Multimedia Technologies, Ericsson Research, Ericsson AB, Stockholm, Sweden

    Gunilla Berndtsson

Authors
  1. Janto Skowronek
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  2. Katrin Schoenenberg
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  3. Gunilla Berndtsson
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Corresponding author

Correspondence to Janto Skowronek .

Editor information

Editors and Affiliations

  1. Quality and Usability Lab Telekom Innovation Laboratories, TU Berlin, Berlin, Germany

    Sebastian Möller

  2. Assessment of IP-based Applications Telekom Innovation Laboratories, TU Berlin, Berlin, Germany

    Alexander Raake

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© 2014 Springer International Publishing Switzerland

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Skowronek, J., Schoenenberg, K., Berndtsson, G. (2014). Multimedia Conferencing and Telemeetings. In: Möller, S., Raake, A. (eds) Quality of Experience. T-Labs Series in Telecommunication Services. Springer, Cham. https://doi.org/10.1007/978-3-319-02681-7_15

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  • DOI: https://doi.org/10.1007/978-3-319-02681-7_15

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  • Publisher Name: Springer, Cham

  • Print ISBN: 978-3-319-02680-0

  • Online ISBN: 978-3-319-02681-7

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