Transforming Through Processes

1. Front Matter

   Pages i-xi

   PDF

2. Using New Digital Technologies to Innovate Business Processes and Create Customer Value: An Interview with Prof. Stijn Viaene

   • Joachim Van den Bergh, Sara Thijs, Stijn Viaene

   Pages 1-3

3. A Government Institution’s BPM Tale: An Interview with Bert Schelfaut of VDAB

   • Joachim Van den Bergh, Sara Thijs, Stijn Viaene

   Pages 5-7

4. Business Process Improvement: Questioning the Status Quo—An Interview with Michael zur Muehlen

   • Joachim Van den Bergh, Sara Thijs, Stijn Viaene

   Pages 9-11

5. Process Excellence for Sustainable Business Growth: An Interview with Joost Claerbout of Barco

   • Joachim Van den Bergh, Sara Thijs, Stijn Viaene

   Pages 13-15

6. Value-Oriented Process Modelling: An Interview with Jan vom Brocke

   • Joachim Van den Bergh, Sara Thijs, Stijn Viaene

   Pages 17-19

7. Integrating Business Intelligence into Your Business Processes: An Interview with Öykü Işik

   • Joachim Van den Bergh, Sara Thijs, Stijn Viaene

   Pages 21-23

8. Adopting the Outside-in View: Customer-Oriented BPM—An Interview with Henri Buenen and Nele Aendekerk (EDF-Luminus)

   • Joachim Van den Bergh, Sara Thijs, Stijn Viaene

   Pages 25-27

9. BPM Meets Social Software: An Interview with Hajo Reijers

   • Joachim Van den Bergh, Sara Thijs, Stijn Viaene

   Pages 29-31

10. BPM in a BRIC Country: Spotlight on Brazil—An Interview with Professors Marcos Paulo Valadares de Oliveira and Marcelo Bronzo Ladeira

    • Joachim Van den Bergh, Sara Thijs, Stijn Viaene

    Pages 33-35

11. A Cultural Fit for BPM: An Interview with Alec Sharp

    • Joachim Van den Bergh, Sara Thijs, Stijn Viaene

    Pages 37-39

12. Focusing on BPM’s Human Factor: An Interview with Els Van Keymeulen of Schoenen Torfs

    • Joachim Van den Bergh, Sara Thijs, Stijn Viaene

    Pages 41-43

13. Mitigate, Reduce or Prevent: Managing Risks in Business Processes—An Interview with Kevin McCormack

    • Joachim Van den Bergh, Sara Thijs, Stijn Viaene

    Pages 45-47

14. The Next Wave in Process Thinking: An Interview with Hendrik Vanmaele

    • Joachim Van den Bergh, Sara Thijs, Stijn Viaene

    Pages 49-51

15. Ambidextrous BPM: Making BPM Exciting Again—An Interview with Prof. Michael Rosemann

    • Joachim Van den Bergh, Sara Thijs, Stijn Viaene

    Pages 53-55

This book presents a series of twelve short interviews with inspiring practitioners and academics sharing insights in the world of process and transformation. The interviews tackle issues and questions about the future of Business Process Management (BPM), the impact of emerging technologies and customer centricity. It focusses the pitfalls in BPM implementations as well as cultural aspects and many more specific views. With the insights and experiences of leading experts the book provides a basis for the reader to achieve the next level of business process excellence, a discipline that holds potential for both practice and research.

• BPM Implementation
• Business Process Management
• Business Transformation
• Customer Centricity
• Emerging Technologies
• Interview

• Technology and Operations Management, Vlerick Business School, Ghent, Belgium

  Joachim Van den Bergh

• Technology and Operations Management, Vlerick Business School, Leuven, Belgium

  Sara Thijs

• Vlerick Business School, Leuven, Belgium

  Stijn Viaene

Joachim Van den Bergh holds a master degree in Commercial Engineering option Strategic Management (University of Antwerp). Since 2006 he works as a senior researcher at Vlerick Business School in the Technology and Operations Management Area. His main research interests are focused on business process management and all aspects of ICT management. Joachim is currently managing the Centre of Excellence in Business Process Management. Sara Thijs graduated at KU Leuven in 2010, holding a masters degree in Civil Engineering - Architecture. Furthermore she obtained a Master in International Business Economics and Management at HUB. Since 2011 she is working as a researcher at Vlerick Business School in the Technology and Operations Management Area. Her main research interests are focused on Business Process Management (BPM Network) and all aspects of ICT Management.

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