Abstract
Business process improvement (BPI) will be a high priority topic for CEOs in the near future. Currently available BPI approaches, however, lack means for adequately codifying, documenting and processing knowledge created in a BPI project. Therefore we developed RUPERT (Regensburg University Process Excellence and Reengineering Toolkit), which is a tool for managing knowledge in a BPI project, covering all stages of the knowledge lifecycle. In this paper, we describe the design and implementation of RUPERT.
Access this chapter
Tax calculation will be finalised at checkout
Purchases are for personal use only
Preview
Unable to display preview. Download preview PDF.
References
Sharma, G., Baoku, L.: Customer satisfaction in Web 2.0 and information technology development. Information Technology & People 26, 347–367 (2013)
Seethamraju, R., Marjanovic, O.: Role of process knowledge in business process improvement methodology: A case study. BPMJ 15, 920–936 (2009)
Heckl, D., Moormann, J., Rosemann, M.: Uptake and success factors of Six Sigma in the financial services industry. Business Process Management Journal 16, 436–472 (2010)
Davis, D.: 3rd Biennial PEX Network Report: State of the Industry - Trends and Success Factors in Business Process Excellence (2013)
McDonald, M.P., Aron, D.: Reimagining IT: The 2011 CIO Agenda. Gartner (2011)
Siha, S.M., Saad, G.H.: Business process improvement: empirical assessment and extensions. Business Process Management Journal 14, 778–802 (2008)
Zellner, G.: A Structured Evaluation of Business Process Improvement Approaches. Business Process Management Journal 17, 203–237 (2011)
Adesola, S., Baines, T.: Developing and evaluating a methodology for business process improvement. Business Process Management Journal 11, 37–46 (2005)
Vaccaro, A., Parente, R., Veloso, F.M.: Knowledge management tools, inter-organizational relationships, innovation and firm performance. Technological Forecasting and Social Change 77, 1076–1089 (2010)
Xu, Y., Bernard, A., Perry, N., Lian, L.: Managing knowledge management tools: a systematic classification and comparison. Management and Service Science (2011)
Pande, P., Neuman, R., Cavanagh, R.: The Six Sigma Way: How GE, Motorola, and other top companies are honing their performance. McGraw-Hill, New York (2000)
Anaby-Tavor, et al.: Insights into enterprise conceptual modeling. Data & Knowledge Engineering 69, 1302–1318 (2010)
Fill, H.-G., Hickl, S., Karagiannis, D., Oberweis, A., Schoknecht, A.: A Formal Specification of the Horus Modeling Language Using FDMM. In: Proceedings Wirtschaftsinformatik, Paper 73, Leipzig (2013)
Fill, H.-G., Redmond, T., Karagiannis, D.: FDMM: A Formalism for Describing ADOxx Meta Models and Models. In: Proceedings 14th ICEIS, pp. 133–144 (2012)
Fill, H.-G., Karagiannis, D.: On the Conceptualisation of Modelling Methods Using the ADOxx Meta Modelling Platform. EMISA - An International Journal 8 (2013)
Clark, T., Sammut, P., Willans, J.: Applied metamodelling (2008)
Hevner, A.R., March, S.T., Park, J., Ram, S.: Design Science in Information Systems Research. MIS Quarterly 28, 75–105 (2004)
Bevan, N.: Measuring usability as quality of use. Software Quality Journal 4 (1995)
Kirakowski, J., Corbett, M.: SUMI: The software usability measurement inventory. British Journal of Educational Technology 24, 210–212 (1993)
Johannsen, F., Fill, H.-G.: Codification of knowledge in business process improvement projects. Paper Conditionally Accepted for ECIS 2014, Tel Aviv (2014)
Alavi, M., Leidner, D.E.: Review: Knowledge management and knowledge management systems: Conceptual foundations and research issues. MIS Quarterly 25, 107–136 (2001)
Author information
Authors and Affiliations
Editor information
Editors and Affiliations
Rights and permissions
Copyright information
© 2014 Springer International Publishing Switzerland
About this paper
Cite this paper
Johannsen, F., Fill, HG. (2014). RUPERT: A Modelling Tool for Supporting Business Process Improvement Initiatives. In: Tremblay, M.C., VanderMeer, D., Rothenberger, M., Gupta, A., Yoon, V. (eds) Advancing the Impact of Design Science: Moving from Theory to Practice. DESRIST 2014. Lecture Notes in Computer Science, vol 8463. Springer, Cham. https://doi.org/10.1007/978-3-319-06701-8_37
Download citation
DOI: https://doi.org/10.1007/978-3-319-06701-8_37
Publisher Name: Springer, Cham
Print ISBN: 978-3-319-06700-1
Online ISBN: 978-3-319-06701-8
eBook Packages: Computer ScienceComputer Science (R0)