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Stakeholder Analysis and Sustainability of Telecenter Projects in Rural Malawi

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Abstract

Telecenters are meant to provide public access to information and communication services and technologies that are expected to contribute to development of the masses. Government of Malawi is implementing ICT for Sustainable Rural Development Project which seeks to provide ICT services to the rural and underserved areas of Malawi. By 2012, it had established about 50 telecenters across the country but it seems that the performance of some of these telecenters has been poor and not meeting expected goals. One of the factors which affect sustainability of telecenters is lack of meaningful stakeholder engagement and relationship in formulating and running such projects. Therefore, this paper discusses how stakeholder management is conducted in the telecenter project in Malawi and how that affects performance and sustainability of the project.

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Author information

Authors and Affiliations

  1. Malawi Communications Regulatory Authority (MACRA), Private Bag 261, Blantyre, Malawi

    Christopher Banda

  2. Department of Computing and Information Technology, University of Malawi-The Polytechnic, Private Bag 303, Blantyre 3, Malawi

    Patrick Albert Chikumba

Authors
  1. Christopher Banda
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  2. Patrick Albert Chikumba
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Correspondence to Christopher Banda .

Editor information

Editors and Affiliations

  1. University of Luxembourg, Luxembourg, Luxembourg

    Tegawendé F. Bissyandé

  2. Scientific and Industrial Research and Development Centre, Harare, Zimbabwe

    Gertjan van Stam

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© 2014 Institute for Computer Sciences, Social Informatics and Telecommunications Engineering

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Banda, C., Chikumba, P.A. (2014). Stakeholder Analysis and Sustainability of Telecenter Projects in Rural Malawi. In: Bissyandé, T., van Stam, G. (eds) e-Infrastructure and e-Services for Developing Countries. AFRICOMM 2013. Lecture Notes of the Institute for Computer Sciences, Social Informatics and Telecommunications Engineering, vol 135. Springer, Cham. https://doi.org/10.1007/978-3-319-08368-1_23

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  • DOI: https://doi.org/10.1007/978-3-319-08368-1_23

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  • Publisher Name: Springer, Cham

  • Print ISBN: 978-3-319-08367-4

  • Online ISBN: 978-3-319-08368-1

  • eBook Packages: Computer ScienceComputer Science (R0)

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