Abstract
With knowledge a major source of competitive advantage, knowledge needs should be continuously identified and served. Engineering work, which is knowledge-intensive, is all the more critical as it both uses and generates knowledge for product and process innovation. Using data collected from Japanese engineers, this research first identifies their most pressing information and knowledge needs for engineers, and second examines whether industry differences exist, in terms of knowledge to retrieve from past work and knowledge to capture for future projects. Text-mining and descriptive statistics reveal that engineers wish to retrieve narrow-task and both explicit and tacit knowledge domains related to experiential and systemic knowledge assets from past work, and to capture broader experiential knowledge for future projects.
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Magnier-Watanabe, R., Benton, C. (2014). Identifying the Knowledge Needs of Japanese Engineers. In: Uden, L., Fuenzaliza Oshee, D., Ting, IH., Liberona, D. (eds) Knowledge Management in Organizations. KMO 2014. Lecture Notes in Business Information Processing, vol 185. Springer, Cham. https://doi.org/10.1007/978-3-319-08618-7_23
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DOI: https://doi.org/10.1007/978-3-319-08618-7_23
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