Abstract
The shift from the originally English-language-dominated web towards a truly global world wide web has generated a pressing need to develop novel solutions that address multilingual user diversity. In particular, many web users today are polyglots, i.e. they are proficient in more than one language. However, little is known about the browsing and search habits of such users, and even less about how to best assist their multilingual behaviors through appropriate systems and tools. In order to gain a better understanding, this paper presents a survey of 385 polyglot web users, focusing specifically on the relationship between multiple language proficiency and browsing/search language choice. Results from the survey indicate that polyglot users make significant use of multiple languages during their daily browsing and searching, and that contextual factors such as language proficiency, usage purpose, and topic domain have a significant influence on their language choice and frequency. The paper provides a detailed analysis regarding each of these factors, and offers insights about how to support multilingual users through novel Personalized Multilingual Information Access systems.
This is a preview of subscription content, log in via an institution.
Buying options
Tax calculation will be finalised at checkout
Purchases are for personal use only
Learn about institutional subscriptionsPreview
Unable to display preview. Download preview PDF.
References
Vallet, D., Cantador, I., Jose, J.M.: Personalizing web search with folksonomy-based user and document profiles. In: Gurrin, C., He, Y., Kazai, G., Kruschwitz, U., Little, S., Roelleke, T., Rüger, S., van Rijsbergen, K. (eds.) ECIR 2010. LNCS, vol. 5993, pp. 420–431. Springer, Heidelberg (2010)
Brusilovsky, P., Millán, E.: User models for adaptive hypermedia and adaptive educational systems. In: Brusilovsky, P., Kobsa, A., Nejdl, W. (eds.) Adaptive Web 2007. LNCS, vol. 4321, pp. 3–53. Springer, Heidelberg (2007)
Billsus, D., Pazzani, M.J.: Adaptive News Access. In: Brusilovsky, P., Kobsa, A., Nejdl, W. (eds.) Adaptive Web 2007. LNCS, vol. 4321, pp. 550–570. Springer, Heidelberg (2007)
Gauch, S., Speretta, M., Chandramouli, A., Micarelli, A.: User profiles for personalized information access. In: Brusilovsky, P., Kobsa, A., Nejdl, W. (eds.) Adaptive Web 2007. LNCS, vol. 4321, pp. 54–89. Springer, Heidelberg (2007)
Ghorab, M.R., Zhou, D., O’Connor, A., Wade, V.: Personalised Information Retrieval: survey and classification. User Model. User-Adapt. Interact. 23, 381–443 (2013)
Steichen, B., Ashman, H., Wade, V.: A comparative survey of Personalised Information Retrieval and Adaptive Hypermedia techniques. Inf. Process. Manag. 48, 698–724 (2012)
Nie, J.-Y.: Cross-Language Information Retrieval. Morgan and Claypool Publishers (2010)
Peters, C., Sheridan, P.: Multilingual information access. In: Agosti, M., Crestani, F., Pasi, G. (eds.) ESSIR 2000. LNCS, vol. 1980, pp. 51–80. Springer, Heidelberg (2001)
Gao, W., Niu, C., Nie, J.-Y., Zhou, M., Hu, J., Wong, K.-F., Hon, H.-W.: Cross-lingual query suggestion using query logs of different languages. In: Proc. 30th Int. Conf. on Research and Dev. in Information Retrieval (SIGIR), pp. 463–470 (2007)
Cao, G., Gao, J., Nie, J.-Y., Bai, J.: Extending query translation to cross-language query expansion with markov chain models. In: Proceedings of the Sixteenth ACM Conf. on Information and Knowledge Management. pp. 351–360 (2007)
Magdy, W., Jones, G.J.F.: An efficient method for using machine translation technologies in cross-language patent search. In: Proceedings of the 20th ACM Int. Conf. on Information and Knowledge Management. pp. 1925–1928 (2011)
Amato, G., Cigarrán, J., Gonzalo, J., Peters, C., Savino, P.: MultiMatch – Multilin-gual/Multimedia Access to Cultural Heritage. Research and Advanced Technology for Digital Libraries, pp. 505–508 (2007)
Petrelli, D., Levin, S., Beaulieu, M., Sanderson, M.: Which user interaction for cross-language information retrieval? Design issues and reflections. J. Am. Soc. Inf. Sci. Technol. 57, 709–722 (2006)
Berendt, B., Kralisch, A.: A user-centric approach to identifying best deployment strategies for language tools: the impact of content and access language on Web user behaviour and attitudes. Inf. Retr. 12, 380–399 (2009)
Kralisch, A., Berendt, B.: Language-sensitive search behaviour and the role of domain knowledge. New Rev. Hypermedia Multimed. 11, 221–246 (2005)
Clough, P., Eleta, I.: Investigating Language Skills and Field of Knowledge on Multilin-gual Information Access in Digital Libraries. International Journal of Digital Library Systems (IJDLS) 1, 89–103 (2010)
Davies, M., Fleiss, J.L.: Measuring Agreement for Multinomial Data. Biometrics 38, 1047 (1982)
Geertzen, J.: Inter-Rater Agreement with multiple raters and variables, https://mlnl.net/jg/software/ira/ (retrieved January 31, 2014)
Author information
Authors and Affiliations
Editor information
Editors and Affiliations
Rights and permissions
Copyright information
© 2014 Springer International Publishing Switzerland
About this paper
Cite this paper
Steichen, B., Ghorab, M.R., O’Connor, A., Lawless, S., Wade, V. (2014). Towards Personalized Multilingual Information Access - Exploring the Browsing and Search Behavior of Multilingual Users. In: Dimitrova, V., Kuflik, T., Chin, D., Ricci, F., Dolog, P., Houben, GJ. (eds) User Modeling, Adaptation, and Personalization. UMAP 2014. Lecture Notes in Computer Science, vol 8538. Springer, Cham. https://doi.org/10.1007/978-3-319-08786-3_39
Download citation
DOI: https://doi.org/10.1007/978-3-319-08786-3_39
Publisher Name: Springer, Cham
Print ISBN: 978-3-319-08785-6
Online ISBN: 978-3-319-08786-3
eBook Packages: Computer ScienceComputer Science (R0)