Abstract
The challenges of engineering team collaboration—establishing trust, fostering productive informal communication, cultivating knowledge exchange—are often exacerbated in virtual teams by geographical separation as well as team members’ cultural and linguistic differences. Researchers have observed that powerful collaboration in collocated teams is supported by shared visualizations with which the team engages in informal, flexible and active ways. In studying virtual team interactions in a virtual world known as the CyberGRID, we see that just as with AEC collocated teams, shared visualizations were instrumental for the teams as they define, understand, and generate knowledge when working on interrelated tasks. Emerging from this analysis is an empirically supported theory that while avatar-model interaction supports mutual discovery, more messy interactions of brainstorming, knowledge exchange and synthesis requires flexible, active, and informal shared visualizations.
This is a preview of subscription content, log in via an institution.
Buying options
Tax calculation will be finalised at checkout
Purchases are for personal use only
Learn about institutional subscriptionsPreview
Unable to display preview. Download preview PDF.
References
Steel, J., Murray, M.: Constructing the Team - A Multi-Cultural Experience. In: Proc., The Chartered Institution of Building Services Engineers Dublin Conference, Dublin, Ireland (2000)
Comu, S., Unsal, H.I., Taylor, J.E.: Dual Impact of Cultural and Linguistic Diversity on Project Network Performance. Journal of Management in Engineering 27(3), 179–187 (2011)
Di Marco, M.K., Taylor, J.E., Alin, P.: Emergence and Role of Cultural Boundary Spanners in Global Engineering Project Networks. Journal of Management in Engineering 26(3), 123–132 (2010)
Hinds, P.J., Mortensen, M.: Understanding conflict in geographically distributed teams: The moderating effects of shared identity, shared context, and spontaneous communication. Organization Science 16(3), 290–307 (2008)
Jarvenpaa, S.L., Leidner, D.E.: Communication and Trust in Global Virtual Teams. Journal of Computer-Mediated Communication 3(4) (1998)
Carrillo, P., Chinowsky, P.: Exploiting Knowledge Management: The Construction and Engineering Perspective. Journal of Management in Engineering 22(1), 2–10 (2006)
Chinowsky, P., Rojas, E.: Introducing Virtual Teams in Construction and Engineering. Journal of Management in Engineering 19(3), 98–106 (2003)
Messner, J.: Offshoring of engineering services in the construction industry. In: The Offshoring of Engineering: Facts, Unknowns, and Potential Implications, pp. 137–148. National Academies Press (2008)
Nayak, N.V., Taylor, J.E.: Offshore Outsourcing in Global Design Networks. Journal of Management in Engineering 25(4), 177–184 (2009)
Liston, K., Fischer, M., Kunz, J., Ning, D.: Observations of Two MEP iRoom Coordination Meetings: An Investigation of Artifact Use in AEC Project Meetings. In: CIFE Working Paper, Stanford University (2007)
Taylor, J.E.: Antecedents of Successful Three-Dimensional Computer-Aided Design Implementation in Design and Construction Networks. Journal of Construction Engineering and Management 133(12), 993–1002 (2007)
Whyte, J., Ewenstein, B., Hales, M., Tidd, J.: Visualizing Knowledge in Project-Based Work. Long Range Planning 41, 74–92 (2008)
Dossick, C.S., Neff, G.: Organizational Divisions in BIM-Enabled Commercial Construction. Journal of Construction Engineering and Management Special Issue on Governance and Leadership Challenges of Global Construction 136(4), 459–467 (2010)
Neff, G., Fiore-Silfvast, B., Dossick, C.S.: A Case Study of the Failure of Digital Media to Cross Knowledge Boundaries in Virtual Construction. Information, Communication & Society 13(4), 556–573 (2010)
Dossick, C.S., Neff, G.: Messy Talk and Clean Technology: Communication, problem solving, and collaboration using Building Information Modeling. Engineering Project Organizations Journal 1(2), 83–93 (2011)
Ingram, A.L., Hathorn, L.G.: Chapter X. Methods for Analyzing Collaboration in Online Communications. In: Roberts, T.S. (ed.) Online Collaborative Learning: Theory and Practice. Information Science Publishing (2004)
Suwa, M., Gero, J., Purcell, T.: Unexpected Discoveries and S-invention of Design Requirements: important vehicles for a design process. Design Studies 21(6), 539–567 (2000)
Dossick, C.S., Anderson, A., Azari, R., Iorio, J., Neff, G., Taylor, J.E.: Messy Talk in Virtual Teams: Achieving Knowledge Synthesis through Shared Visualizations. Journal of Management in Engineering (accepted for publication, 2014)
Gibson, C.B., Gibbs, J.L.: Unpacking the Concept of Virtuality: The Effects of Geographic Dispersion, Electronic Dependence, Dynamic Structure, and National Diversity on Team Innovation. Administrative Science Quarterly 51(3), 451–495 (2006)
Kirkman, B.L., Rosen, B., Gibson, C.B., Tesluk, P.E., McPherson, S.O.: Five Challenges to Virtual Team Success: Lessons from Sabre, Inc. The Academy of Management Executive (1993-2005) 16(3), 67–79 (2002)
Ramalingam, S., Mahalingam, A.: Enabling conditions for the emergence and effective performance of technical and cultural boundary spanners in global virtual teams. Engineering Project Organization Journal 1(2), 121–141 (2011)
Iorio, J., Peschiera, G., Taylor, J.E., Korpela, L.: Factors impacting usage patterns of collaborative tools designed to support global virtual design project networks. ITcon, Special Issue Use of virtual world technology in architecture, engineering and construction 16, 209–230 (2011), http://www.itcon.org/2011/14
Anderson, A., Dossick, C.S., Iorio, J., Taylor, J.E., Neff, G.: Avatars, text, and miscommunication: The impact of communication richness on global virtual team collaboration. In: Proceedings of Annual Conference - Canadian Society for Civil Engineering, vol. 4, pp. 2767–2775 (2011)
Author information
Authors and Affiliations
Editor information
Editors and Affiliations
Rights and permissions
Copyright information
© 2014 Springer International Publishing Switzerland
About this paper
Cite this paper
Dossick, C.S. (2014). Messy Work in Virtual Worlds: Exploring Discovery and Synthesis in Virtual Teams. In: Luo, Y. (eds) Cooperative Design, Visualization, and Engineering. CDVE 2014. Lecture Notes in Computer Science, vol 8683. Springer, Cham. https://doi.org/10.1007/978-3-319-10831-5_19
Download citation
DOI: https://doi.org/10.1007/978-3-319-10831-5_19
Publisher Name: Springer, Cham
Print ISBN: 978-3-319-10830-8
Online ISBN: 978-3-319-10831-5
eBook Packages: Computer ScienceComputer Science (R0)