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Public Opinion Analysis and Crisis Response in Mass Incidents: A Case Study of a Flight Delay Event in China

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Web-Age Information Management (WAIM 2014)

Part of the book series: Lecture Notes in Computer Science ((LNISA,volume 8597))

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Abstract

Mass incidents caused by transportation malfunction generally refers to the course of conflicts which caused by abnormal weather or meteorological reasons in travel services. Because of the large scale and concentration of the group, and also the consistency of group’s interest, such event always vulnerable to transformed into conflict or arising to a crisis, impact on social stability greatly. This article will take the mass incidents of passengers in Kunming Airport at 2013.1.3–2013.1.5 as an example. The social public feelings in the incidents will be analyzed, the reasons of the incidents will be given, and the decision making methods will be provided to help making decisions.

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References

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Acknowledgments

The authors appreciate the Project supported by National Natural Science Foundation of China (NO. 91024032; 91224008) and The National Science Foundation for Post-doctoral Scientists of China (NO.2013M540977)

Author information

Authors and Affiliations

  1. Institute of Public Safety Research, Beijing, 100084, China

    Yi Liu, Yefeng Ma, Qing Deng, Yi Liu & Hui Zhang

Authors
  1. Yi Liu
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  2. Yefeng Ma
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  3. Qing Deng
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  4. Yi Liu
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  5. Hui Zhang
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Corresponding author

Correspondence to Yi Liu .

Editor information

Editors and Affiliations

  1. DEKE Lab., Renmin University of China, Beijing, China

    Yueguo Chen

  2. Institute for Information Systems, Technical University Braunschweig, Braunschweig, Germany

    Wolf-Tilo Balke

  3. Hong Kong Baptist University Dept. Computer Science, Kowloon Tong, Hong Kong SAR

    Jianliang Xu

  4. School of Information, Renmin University of China, Beijing, China

    Wei Xu

  5. School of Computer Science and Technology, Hefei, China

    Peiquan Jin

  6. Department of Computer Science, East China Normal University, Shanghai, China

    Xin Lin

  7. Department of Computer Science, Kean University, Wenzhou, China

    Tiffany Tang

  8. School of Electrical Engineering, Korea University, Seoul, Korea, Republic of (South Korea)

    Eenjun Hwang

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© 2014 Springer International Publishing Switzerland

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Liu, Y., Ma, Y., Deng, Q., Liu, Y., Zhang, H. (2014). Public Opinion Analysis and Crisis Response in Mass Incidents: A Case Study of a Flight Delay Event in China. In: Chen, Y., et al. Web-Age Information Management. WAIM 2014. Lecture Notes in Computer Science(), vol 8597. Springer, Cham. https://doi.org/10.1007/978-3-319-11538-2_8

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  • DOI: https://doi.org/10.1007/978-3-319-11538-2_8

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  • Publisher Name: Springer, Cham

  • Print ISBN: 978-3-319-11537-5

  • Online ISBN: 978-3-319-11538-2

  • eBook Packages: Computer ScienceComputer Science (R0)

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