Abstract
Airports, among other transport hubs, are settings that rely on multi-actor collaborations for the co-production of high-quality services to its beneficiaries. Digital innovations enabling optimal and integrated performance for the actors’ value production become essential in such settings. Innovating in such contexts requires an understanding of each actor’s contribution to a common object of interest. Business process modelling approaches could provide an understanding of the distributed value production that constitutes such collaborative settings. In ecosystems, involved actors need to share this common object of interest in order to produce value on behalf of the actors as well as on behalf of the ecosystem. This chapter will elaborate on how business process modelling has been used, inter alia, as a driver to facilitate the emergence of digital innovations aimed at contributing to sustainable passenger flow (door-to-door) as the common object of interest. The case of Future Airports will be used to illustrate the emergence of three airport driven (digital) innovations that qualify as ecosystem innovations. These innovations are integrated measurement systems, information sharing platforms for common situation awareness, and passenger dashboards as a mean for the well-informed and well-prepared passengers.
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Lind, M., Haraldson, S. (2015). (Air)port Innovations as Ecosystem Innovations. In: vom Brocke, J., Schmiedel, T. (eds) BPM - Driving Innovation in a Digital World. Management for Professionals. Springer, Cham. https://doi.org/10.1007/978-3-319-14430-6_13
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