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E-Health and Value Co-creation: The Case of Electronic Medical Record in an Italian Academic Integrated Hospital

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Exploring Services Science (IESS 2015)

Part of the book series: Lecture Notes in Business Information Processing ((LNBIP,volume 201))

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Abstract

The objective of the paper is to study the use of service science to create a systematic service innovation in the health environment. Starting from the basic abstraction of service science, which is considered as value co-creation when people, technology and value propositions are connected by internal and external service systems and shared information [1], the paper aims to explain the benefits of the electronic medical record (EMR) and its business and organizational impacts in an Italian Academic Integrated Hospital. The research method is based on a case study and on connected semi-structured interviews. The qualitative study shows the co-created value, i.e. the impacts of introduction and development (consolidation) of EMR on efficacy and efficiency of the organization, on data collection and processing, error reduction, sustainability of SSN (national health service) and especially the better quality of services to the citizens.

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Notes

  1. 1.

    It can also be called EHR - Eletronic Health Record [24] and EPR - Eletronical Patient Record [25]. In this paper EHR is meaning the dossier based on EMR as its first step.

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Author information

Authors and Affiliations

  1. eCampus University, Isimbardi Street 10, 22060, Novedrate, CO, Italy

    Sabrina Bonomi

  2. Business Administration Department, University of Verona, Via Dell’Artigliere 19, 37129, Verona, Italy

    Alessandro Zardini & Cecilia Rossignoli

  3. Department of Economics, University of Genova, Via Vivaldi 5, 16126, Genoa, Italy

    Paola Renata Dameri

Authors
  1. Sabrina Bonomi
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  2. Alessandro Zardini
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  3. Cecilia Rossignoli
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  4. Paola Renata Dameri
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Correspondence to Sabrina Bonomi .

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Editors and Affiliations

  1. University of Porto, Porto, Portugal

    Henriqueta Nóvoa

  2. Politehnica University of Bucharest, Bucharest, Romania

    Monica Drăgoicea

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Bonomi, S., Zardini, A., Rossignoli, C., Dameri, P.R. (2015). E-Health and Value Co-creation: The Case of Electronic Medical Record in an Italian Academic Integrated Hospital. In: Nóvoa, H., Drăgoicea, M. (eds) Exploring Services Science. IESS 2015. Lecture Notes in Business Information Processing, vol 201. Springer, Cham. https://doi.org/10.1007/978-3-319-14980-6_13

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  • DOI: https://doi.org/10.1007/978-3-319-14980-6_13

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  • Online ISBN: 978-3-319-14980-6

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