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A Performance Improvement and Management Model for Small and Medium Sized Enterprises

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Operations Research and Enterprise Systems (ICORES 2014)

Part of the book series: Communications in Computer and Information Science ((CCIS,volume 509))

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Abstract

Manufacturers are faced with complex global challenges that contributed to significant changes in the business environment. These challenges drive business to continuously assess their performance and competitiveness. This paper proposes a model that will assist companies, particularly the small and medium-sized enterprises, assess their performance by prioritizing performance measures and selecting an adequate operations strategy under various market scenarios. The outlined model utilizes and integrates the Supply Chain Operations Reference framework and the Analytical Hierarchy Process approach to construct, link, and assess a multi-levels hierarchal structure. The model also assist small and medium-sized enterprises put more weight on supply chain attributes. The use and benefits of the proposed model are illustrated on a case of a family owned, medium-sized manufacturing enterprise.

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Author information

Authors and Affiliations

  1. Industrial and Manufacturing Systems Engineering, University of Windsor, Windsor, Canada

    Madani Alomar & Zbigniew J. Pasek

Authors
  1. Madani Alomar
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  2. Zbigniew J. Pasek
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Corresponding author

Correspondence to Madani Alomar .

Editor information

Editors and Affiliations

  1. IMA, LISA, Angers, France

    Eric Pinson

  2. Polytechnic Institute of Setúbal, Setúbal, Portugal

    Fernando Valente

  3. Complutense University, Madrid, Spain

    Begoña Vitoriano

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Alomar, M., Pasek, Z.J. (2015). A Performance Improvement and Management Model for Small and Medium Sized Enterprises. In: Pinson, E., Valente, F., Vitoriano, B. (eds) Operations Research and Enterprise Systems. ICORES 2014. Communications in Computer and Information Science, vol 509. Springer, Cham. https://doi.org/10.1007/978-3-319-17509-6_6

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  • DOI: https://doi.org/10.1007/978-3-319-17509-6_6

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  • Publisher Name: Springer, Cham

  • Print ISBN: 978-3-319-17508-9

  • Online ISBN: 978-3-319-17509-6

  • eBook Packages: Computer ScienceComputer Science (R0)

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