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International Symposium on End User Development

IS-EUD 2015: End-User Development pp 156–170Cite as

Social-QAS: Tailorable Quality Assessment Service for Social Media Content

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Part of the book series: Lecture Notes in Computer Science ((LNPSE,volume 9083))

Abstract

More than 3 billion people use the Internet, many of whom also use social media services such as the social network Facebook with about 1.35 billion active users monthly or the microblogging platform Twitter numbering approximately 284 million active users monthly. This paper researches how a tailorable quality assessment service can assist the use of citizen-generated content from social media. In particular, we want to study how users can articulate their personal quality criteria appropriately. A presentation of related work is followed by an empirical study on the use of social media in the field of emergency management, focusing on situation assessment practices by the emergency services. Based on this, we present the tailorable quality assessment service (QAS) for social media content, which has been implemented and integrated into an existing application for both volunteers and the emergency services.

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Author information

Authors and Affiliations

  1. Institute for Information Systems, University of Siegen, Kohlbettstr. 15, 57072, Siegen, Germany

    Christian Reuter, Thomas Ludwig, Michael Ritzkatis & Volkmar Pipek

Authors
  1. Christian Reuter
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  2. Thomas Ludwig
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  3. Michael Ritzkatis
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  4. Volkmar Pipek
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Corresponding author

Correspondence to Christian Reuter .

Editor information

Editors and Affiliations

  1. Universidad Carlos III de Madrid, Leganés, Spain

    Paloma Díaz

  2. Universität Siegen, Siegen, Germany

    Volkmar Pipek

  3. Università degli Studi di Bari Aldo Moro, Bari, Italy

    Carmelo Ardito

  4. Oregon State University, Corvallis, Oregon, USA

    Carlos Jensen

  5. Universidad Carlos III de Madrid, Leganés, Spain

    Ignacio Aedo

  6. Fraunhofer Institute for Applied Information Technology, St. Augustin, Germany

    Alexander Boden

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Reuter, C., Ludwig, T., Ritzkatis, M., Pipek, V. (2015). Social-QAS: Tailorable Quality Assessment Service for Social Media Content. In: Díaz, P., Pipek, V., Ardito, C., Jensen, C., Aedo, I., Boden, A. (eds) End-User Development. IS-EUD 2015. Lecture Notes in Computer Science(), vol 9083. Springer, Cham. https://doi.org/10.1007/978-3-319-18425-8_11

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  • DOI: https://doi.org/10.1007/978-3-319-18425-8_11

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  • Publisher Name: Springer, Cham

  • Print ISBN: 978-3-319-18424-1

  • Online ISBN: 978-3-319-18425-8

  • eBook Packages: Computer ScienceComputer Science (R0)

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