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International Workshop on Business Process Modeling, Development and Support

International Conference on Exploring Modeling Methods for Systems Analysis and Design

BPMDS 2015, EMMSAD 2015: Enterprise, Business-Process and Information Systems Modeling pp 395–409Cite as

Understanding Model Quality Concerns When Using Process Models in an Industrial Company

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Part of the book series: Lecture Notes in Business Information Processing ((LNBIP,volume 214))

Abstract

Modelling has been used as a general technique in many companies for the last decades. Some already started using modelling in the eighties, trying out the first industrial CASE-tools. Their usage of modelling techniques has evolved over the years, finding new uses, and thus using the modelling techniques for supporting new goals. In our case company semi-formal modelling techniques have been taken into use on a large scale as a backbone for the company’ quality system. In this paper we report on the use of process modelling in particular on the aspects found necessary to emphasise to achieve the right quality of the models in this organisation, and how the understanding of needed quality has evolved as the usage of modelling has evolved. A recent evaluation of the use of models in the company is reported, using the SEQUAL framework as an analytical lens for understanding and assessing the quality of models. Whereas earlier a focus has been on objective quality characteristics, with detailed guidelines for empirical and syntactic quality of models, the later investigations have identified the importance of also supporting the process to achieve and keep higher level quality on the semantic, pragmatic and social level.

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Author information

Authors and Affiliations

  1. Norwegian University of Science and Technology - NTNU, Trondheim, Norway

    Merethe Heggset & John Krogstie

  2. Statoil ASA, Stavanger, Norway

    Harald Wesenberg

Authors
  1. Merethe Heggset
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  2. John Krogstie
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  3. Harald Wesenberg
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Corresponding author

Correspondence to John Krogstie .

Editor information

Editors and Affiliations

  1. Luxembourg Institute of Science & Technology, Luxembourg, Luxembourg

    Khaled Gaaloul

  2. Munich University of Applied Sciences, Munich, Germany

    Rainer Schmidt

  3. Université Paris 1 Panthéon – Sorbonne, Paris, France

    Selmin Nurcan

  4. Lusofona University, Lisbon, Portugal

    Sérgio Guerreiro

  5. Luxembourg Institute of Science & Technology, Luxembourg, Luxembourg

    Qin Ma

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Heggset, M., Krogstie, J., Wesenberg, H. (2015). Understanding Model Quality Concerns When Using Process Models in an Industrial Company. In: Gaaloul, K., Schmidt, R., Nurcan, S., Guerreiro, S., Ma, Q. (eds) Enterprise, Business-Process and Information Systems Modeling. BPMDS EMMSAD 2015 2015. Lecture Notes in Business Information Processing, vol 214. Springer, Cham. https://doi.org/10.1007/978-3-319-19237-6_25

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  • DOI: https://doi.org/10.1007/978-3-319-19237-6_25

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  • Publisher Name: Springer, Cham

  • Print ISBN: 978-3-319-19236-9

  • Online ISBN: 978-3-319-19237-6

  • eBook Packages: Computer ScienceComputer Science (R0)

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